About the job
Join our team as a Technical Support Engineer specializing in Monitoring, where you will oversee the real-time performance of our platforms and proactively communicate any identified issues to relevant stakeholders.
Key Responsibilities:
- Maintain seamless operation of the Software & Hardware (SH) systems.
- Promptly engage additional company specialists following established escalation protocols when any irregularities in SH operation are detected.
- Facilitate effective communication with customers regarding their inquiries and issue reports.

