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Experience Level
Experience
Qualifications
To be successful in this role, candidates should possess:Strong technical acumen and problem-solving skills.Excellent communication and interpersonal skills.Experience in customer service, especially in a technical support environment.Familiarity with education software solutions is preferred.Ability to work collaboratively with cross-functional teams.
About the job
Company Overview:
At Follett Software, our mission is to revolutionize education by empowering educators with advanced technology. We are dedicated to enhancing district performance and fostering student success through innovative software solutions. Our commitment to educators drives us to deliver transformative technology that streamlines processes and effectively manages resources. By equipping educators with the tools they need, we aim to create a lasting impact on students' lives and shape the future of education.
POSITION SUMMARY
The Technical Support Specialist is responsible for providing advanced, client-facing technical support for our global education software solutions. This role merges in-depth technical troubleshooting with exceptional customer service to ensure that K–12 and higher education institutions can effectively deploy, integrate, and operate our products. This specialist manages complex incidents from initial intake to resolution, collaborates closely with internal engineering and product teams, and assists customers in maximizing the value of our software through expert installation, configuration, and integration support.
About Follett Software
Follett Software is at the forefront of educational technology, dedicated to providing innovative solutions that empower educators. Our commitment to excellence drives us to create technology that addresses the unique challenges faced by educational institutions, ensuring we contribute positively to the academic landscape.
Technical Support Specialist at Follett Software | New Zealand
Clicking Apply Now takes you to AutoApply where you can tailor your resume and apply.
Unlock Your Potential
Generate Job-Optimized Resume
One Click And Our AI Optimizes Your Resume to Match The Job Description.
Is Your Resume Optimized For This Role?
Find Out If You're Highlighting The Right Skills And Fix What's Missing
Experience Level
Experience
Qualifications
To be successful in this role, candidates should possess:Strong technical acumen and problem-solving skills.Excellent communication and interpersonal skills.Experience in customer service, especially in a technical support environment.Familiarity with education software solutions is preferred.Ability to work collaboratively with cross-functional teams.
About the job
Company Overview:
At Follett Software, our mission is to revolutionize education by empowering educators with advanced technology. We are dedicated to enhancing district performance and fostering student success through innovative software solutions. Our commitment to educators drives us to deliver transformative technology that streamlines processes and effectively manages resources. By equipping educators with the tools they need, we aim to create a lasting impact on students' lives and shape the future of education.
POSITION SUMMARY
The Technical Support Specialist is responsible for providing advanced, client-facing technical support for our global education software solutions. This role merges in-depth technical troubleshooting with exceptional customer service to ensure that K–12 and higher education institutions can effectively deploy, integrate, and operate our products. This specialist manages complex incidents from initial intake to resolution, collaborates closely with internal engineering and product teams, and assists customers in maximizing the value of our software through expert installation, configuration, and integration support.
About Follett Software
Follett Software is at the forefront of educational technology, dedicated to providing innovative solutions that empower educators. Our commitment to excellence drives us to create technology that addresses the unique challenges faced by educational institutions, ensuring we contribute positively to the academic landscape.