Requirements:Bachelor’s degree in Computer Science, Information Technology, or a related discipline.1–2 years of experience in customer support, IT helpdesk, or a similar software environment.Strong communication skills in both English and Arabic, with a dedication to customer satisfaction.Foundational technical knowledge of web browsers, mobile applications, and internet connectivity.Analytical mindset with excellent problem-solving capabilities and keen attention to detail.Capacity to quickly master company products, processes, and internal support tools.Familiarity with support tools such as Freshdesk or comparable ticketing systems is advantageous.
About the job
Nawy Real Estate is seeking a passionate and skilled Technical Support Specialist to enhance our customer experience. As the first point of contact for users, you will deliver exceptional support to facilitate smooth interactions across all our platforms. Your role will involve addressing initial inquiries, resolving frequent issues, and effectively categorizing and elevating complex challenges to our technical team. Responsibilities include:
Acting as the primary contact for customer inquiries through ticketing systems, phone calls, emails, or live chat.
Diagnosing and troubleshooting common technical issues such as login failures, access problems, and navigation difficulties.
Utilizing established workflows and troubleshooting scripts to deliver timely and effective solutions.
Escalating unresolved or intricate issues to the Senior Technical Support Engineer for further investigation.
Maintaining comprehensive records of all interactions with appropriate categorization and priority to support our knowledge base.
Guiding users on product features, self-service resources, and frequently asked questions to maximize their system usage.
Aiming to meet service level agreement (SLA) targets for response and resolution times to uphold high customer satisfaction levels.
About Nawy Real Estate
Nawy Real Estate is a leading company in the real estate sector in Egypt, dedicated to providing innovative solutions and exceptional service to our clients. Join our dynamic team and contribute to transforming the real estate experience in the region.
This job posting is no longer active and is not accepting applications.
Technical Support Specialist at Nawy Real Estate | Maadi, Egypt
Requirements:Bachelor’s degree in Computer Science, Information Technology, or a related discipline.1–2 years of experience in customer support, IT helpdesk, or a similar software environment.Strong communication skills in both English and Arabic, with a dedication to customer satisfaction.Foundational technical knowledge of web browsers, mobile applications, and internet connectivity.Analytical mindset with excellent problem-solving capabilities and keen attention to detail.Capacity to quickly master company products, processes, and internal support tools.Familiarity with support tools such as Freshdesk or comparable ticketing systems is advantageous.
About the job
Nawy Real Estate is seeking a passionate and skilled Technical Support Specialist to enhance our customer experience. As the first point of contact for users, you will deliver exceptional support to facilitate smooth interactions across all our platforms. Your role will involve addressing initial inquiries, resolving frequent issues, and effectively categorizing and elevating complex challenges to our technical team. Responsibilities include:
Acting as the primary contact for customer inquiries through ticketing systems, phone calls, emails, or live chat.
Diagnosing and troubleshooting common technical issues such as login failures, access problems, and navigation difficulties.
Utilizing established workflows and troubleshooting scripts to deliver timely and effective solutions.
Escalating unresolved or intricate issues to the Senior Technical Support Engineer for further investigation.
Maintaining comprehensive records of all interactions with appropriate categorization and priority to support our knowledge base.
Guiding users on product features, self-service resources, and frequently asked questions to maximize their system usage.
Aiming to meet service level agreement (SLA) targets for response and resolution times to uphold high customer satisfaction levels.
About Nawy Real Estate
Nawy Real Estate is a leading company in the real estate sector in Egypt, dedicated to providing innovative solutions and exceptional service to our clients. Join our dynamic team and contribute to transforming the real estate experience in the region.