Qualifications
Your Responsibilities:Provide technical consulting and support to Priva system partners via phone and occasionally in person.Receive customer reports and incidents, documenting service cases through a ticketing system (MS 365 Dynamics CE).Track and resolve hardware and software issues.Handle service cases via remote access.Follow up on timely resolutions from 3rd Level Support at our parent company in the Netherlands when necessary.Prepare and conduct technical training sessions, such as engineering with Priva software and project commissioning.Participate in onboarding new system partners.Engage in partner projects, taking a leading technical role in implementation and commissioning.Conduct functional tests in test and production environments during system changes or updates, providing feedback to product teams.Offer technical support to the sales organization.
About the job
At Priva, we are dedicated to developing sustainable solutions for building automation, energy management, and user comfort in the commercial, non-residential, and public sectors.
Our building automation systems empower owners, developers, and investors to create environments where people feel comfortable while utilizing energy sustainably. Leveraging our technological expertise and extensive experience, we design automation solutions that establish the ideal climate for every activity and minimize the ecological footprint of buildings.
Our Mission:
As a key technical contact, you will engage with our system partners on an equal footing. You will not only possess deep technical knowledge but also a passion for active communication—whether remotely, via email, or in person. From troubleshooting to training and project commissioning, you will ensure that our partners can successfully utilize our solutions, maintaining high customer satisfaction levels.
About Priva
Priva is a leader in the field of sustainable building automation, providing innovative solutions that enhance energy efficiency and user comfort across various sectors. We focus on creating smart environments that meet the needs of our clients while reducing their ecological impact.