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Experience Level
Entry Level
Qualifications
Qualifications:High school diploma or equivalent; Bachelor's degree preferred.Excellent communication skills in English; proficiency in additional languages is a plus.Prior experience in a technical support or customer service role is advantageous.Strong problem-solving abilities and a customer-focused attitude.
About the job
Join our dynamic team at Adeeba E Services Pvt Ltd as a Technical Support Specialist specializing in inbound voice communication. In this role, you will provide exceptional customer service and technical assistance to our clients, ensuring they have a seamless experience with our products and services. Your responsibilities will include troubleshooting issues, guiding customers through solutions, and maintaining a high level of customer satisfaction.
Key Responsibilities:
Respond to customer inquiries via phone with professionalism and enthusiasm.
Diagnose and resolve technical issues effectively and efficiently.
Document interactions and solutions in our CRM system.
Provide feedback to team leads for process improvements.
About Adeeba E Services Pvt Ltd
Adeeba E Services Pvt Ltd is a leading provider in the customer support industry, known for our commitment to delivering high-quality services and innovative solutions. Our team is dedicated to creating an inclusive and supportive work environment where employees can grow and thrive.
Technical Support Specialist - Inbound Voice at Adeeba E Services | Kolkata
Clicking Apply Now takes you to AutoApply where you can tailor your resume and apply.
Unlock Your Potential
Generate Job-Optimized Resume
One Click And Our AI Optimizes Your Resume to Match The Job Description.
Is Your Resume Optimized For This Role?
Find Out If You're Highlighting The Right Skills And Fix What's Missing
Experience Level
Entry Level
Qualifications
Qualifications:High school diploma or equivalent; Bachelor's degree preferred.Excellent communication skills in English; proficiency in additional languages is a plus.Prior experience in a technical support or customer service role is advantageous.Strong problem-solving abilities and a customer-focused attitude.
About the job
Join our dynamic team at Adeeba E Services Pvt Ltd as a Technical Support Specialist specializing in inbound voice communication. In this role, you will provide exceptional customer service and technical assistance to our clients, ensuring they have a seamless experience with our products and services. Your responsibilities will include troubleshooting issues, guiding customers through solutions, and maintaining a high level of customer satisfaction.
Key Responsibilities:
Respond to customer inquiries via phone with professionalism and enthusiasm.
Diagnose and resolve technical issues effectively and efficiently.
Document interactions and solutions in our CRM system.
Provide feedback to team leads for process improvements.
About Adeeba E Services Pvt Ltd
Adeeba E Services Pvt Ltd is a leading provider in the customer support industry, known for our commitment to delivering high-quality services and innovative solutions. Our team is dedicated to creating an inclusive and supportive work environment where employees can grow and thrive.