About the job
Key Responsibilities:
- Address and resolve technical support requests, prioritizing effectively when necessary.
- Skillfully troubleshoot issues and escalate when appropriate.
- Document, track, and monitor all problem-solving activities to ensure timely resolutions and clear communication.
- Set up, maintain, and manage PC/Mac/Chrome devices.
- Oversee the setup and maintenance of HP printers and Ricoh copiers.
- Assist with the configuration of new computer setups, including imaging.
- Support classroom technology such as document cameras and interactive whiteboards.
- Install and configure software applications (e.g., Office 365 Pro Plus, Acrobat).
- Contribute to technology-related projects on campus.
- Facilitate training for faculty and staff on systems and applications as necessary.
- Coordinate third-party hardware warranty repairs.
- Deploy and support student computing devices.
- Provide Tier 1 support for network appliances, including servers, switches, and wireless access points.
- Support networking software and protocols such as VPN, TCP/IP, DNS, DHCP, and Active Directory at Tier 1 level.
- Participate in a rotation for 24/7 on-call support (one week every two months).

