About the job
TechOps Specialist
Team: Technology
Prolific
At Prolific, we are not merely participants in the AI arena; we are pioneers in constructing the human data infrastructure that is transforming AI development. As foundational AI technologies become more standardized, the quality and variety of human-generated data are what truly set apart products and models.
The Role
The TechOps team at Prolific is innovative, agile, and driven by engineering principles. We go beyond just maintaining systems; we anticipate challenges, automate continuously, and create solutions that empower Prolificos to excel in their work. From our internal infrastructure to tooling, security, and automation, we take a proactive approach to ensure that our teams have everything they need to operate swiftly, create a meaningful impact, and support Prolific's growth.
As a TechOps Specialist, you will ensure that our team is equipped with the necessary tools, technology, and support to perform at their best while aiding the company's expansion across the UK and US.
Your responsibilities will include onboarding and offboarding staff, providing direct technical support to our growing team of Prolificos, managing our fleet of macOS devices, handling our expanding software stack, and participating in various projects and initiatives throughout the company.
You will be instrumental in maintaining and securing the tools and applications our Prolificos rely on daily, ensuring compliance with the highest information security standards. As an early member of a developing team, your contributions will be crucial in scaling the TechOps function at Prolific.
What You Will Be Doing
- Provide direct technical support to address technical issues for all Prolific employees.
- Set up new team members with the necessary accounts and systems for their first day, and conduct onboarding sessions to familiarize them with our internal tools.
- Collaborate within the TechOps team to implement solutions for technical challenges and automate manual processes, enhancing the team's technical capabilities.
- Create and refine documentation to support our activities and the processes we establish.
- Manage the onboarding and offboarding processes for team members, ensuring seamless transitions.

