About the job
- Oversee the activities performed by the team, ensuring effective monitoring of technicians, daily productivity, and control of operational indicators.
- Review specific reports to assess quality, deadlines, goals, and operational metrics.
- Manage performance measurement of activities, tracking results and proposing corrective actions as needed.
- Continuously identify opportunities for enhancing field productivity through regular evaluation meetings with the operational team.
- Ensure compliance with requirements from regulatory bodies (ANATEL, JEC, and PROCON).
- Identify areas for improvement in the management of third-party teams.

