About the job
Join our award-winning team as an Account Manager specializing in Telecoms! If you have a minimum of 3 years of experience in account management within the telecom sector, we want to hear from you.
Our client is a highly regarded Telecoms provider located in Redbourn, Hertfordshire, known for its low employee turnover and strong company culture. In this role, you will be responsible for managing your own client portfolio and delivering exceptional service, which is the cornerstone of our reputation.
Your responsibilities will include:
- Managing a diverse client base and responding to inbound calls and inquiries.
- Diagnosing faults and coordinating with relevant teams for resolution.
- Addressing billing inquiries efficiently.
- Assisting with customer and dealer inquiries.
- Maintaining an impressive customer retention rate of 99%.
- Setting and managing customer expectations effectively.
If you reside within a reasonable commuting distance of Redbourn, Hertfordshire, and possess at least 3 years of telecom account management experience, apply now to join a company where you can thrive and advance your career.

