About the job
Join our dynamic customer service team at AJ Bell! We are eager to welcome dedicated and articulate individuals to our telephone support team, where you will be instrumental in delivering our award-winning service to our valued customers. For those who demonstrate diligence and commitment, we provide outstanding career development opportunities.
With ambitious growth plans underway, we are excited to offer multiple openings. Induction sessions for these roles occur every two weeks.
Key Responsibilities:
- As a Telephone Support Agent, you will be the first point of contact for AJ Bell and Investcentre customers, addressing inquiries and resolving issues related to our renowned product offerings.
- You will handle inbound calls, respond to emails, and utilize a secure messaging platform, ensuring compliance with service level agreements and our internal policies.
- This role is essential in maintaining our reputation for exceptional customer service by efficiently managing a diverse range of queries in a professional manner.
- Experience a stimulating work environment in our fast-paced client services department, with ongoing support designed to enhance your skills and knowledge.
At AJ Bell, we take pride in fostering career advancement. When you are ready, we will assist you in taking the next step in your career journey. Additionally, we offer financial support for professional qualifications.
Qualifications & Experience:
- Five GCSEs grades A*-C (or equivalent), including Maths and English.
- Proven excellent customer service abilities.
- Polite and professional telephone etiquette.
- Strong verbal and written communication skills.
- Proficient in Microsoft Word, Excel, and Outlook.
- Ability to thrive under pressure and meet deadlines.
- Demonstrated patience and empathy towards customers requiring additional assistance.
- Previous experience in a call or contact center is desirable but not mandatory.
- Exposure to financial services is a plus but not essential.
This position requires a commitment of 40 hours per week, on a rotational basis from Monday to Saturday between 8 am and 9 pm, including one in three Saturdays and bank holidays when the American market is operational.
We will equip you with all the necessary training and support to succeed in your role.
We offer various opportunities for professional growth and development, including induction training and our study support program, which is part of our comprehensive benefits package.
At AJ Bell, you will find a friendly and collaborative workplace, where we take great pride in our collective achievements, reflected in our core values.