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Key Responsibilities:Collaborate with operations, implementation, and PMO teams to enhance user experience.Continuously develop and improve usability and functionality of systems.Identify potential integration partnerships with external applications (e.g., predictive dialers).Proactively track and propose industry developments to anticipate customer needs.Serve as the telephony expert within the organization.Facilitate coordination among teams to ensure seamless development and support of telephony solutions.Demonstrate strong multi-tasking abilities in a fast-paced environment.Work with cross-functional teams to ensure integration support across platforms.Qualifications:3-5 years of experience as a Telephony Engineer or Administrator.Proficiency in the Cisco Collaboration Portfolio (e.g., VOIP, UCCX/UCCE, CUCM, etc.) is preferred.Experience with IP IVR and Contact Center deployments/integrations.Familiarity with faxing solution administration (on-prem/cloud, analog/digital/FOIP).Ability to synthesize complex concepts effectively.Experience in delivering healthcare telephony solutions is a plus.Excellent written and verbal communication skills.Strong organizational skills and attention to detail.Exceptional interpersonal and teamwork skills.
About the job
Join AssistRx as a Telephony Systems Administrator, where you will oversee the daily operations of our Call Center telephony systems. As a key player in our team, you will provide essential technical support, ensuring that our Call Center staff can meet established service level goals for both internal and external customers.
Your role will involve offering technical expertise in managing our telephony systems, which includes third-party platforms. You will troubleshoot issues, optimize IVR functionality, enhance existing phone system capabilities, and serve as a liaison with third-party providers for effective reporting and problem resolution.
The administrator will also handle the administration of the Cisco UCCX dialing platform, develop inbound and outbound campaigns, and report on Call Center performance, including IVR management.
Additionally, you will be responsible for onboarding new clients and supporting their needs effectively.
About AssistRx
AssistRx is a leading provider of technology solutions designed to enhance the efficiency and effectiveness of healthcare providers and their patients. We are committed to delivering innovative telephony solutions that empower our clients to excel in their service delivery.
Telephony Systems Administrator - Hybrid Opportunity in Phoenix, AZ
Clicking Apply Now takes you to AutoApply where you can tailor your resume and apply.
Unlock Your Potential
Generate Job-Optimized Resume
One Click And Our AI Optimizes Your Resume to Match The Job Description.
Is Your Resume Optimized For This Role?
Find Out If You're Highlighting The Right Skills And Fix What's Missing
Experience Level
Experience
Qualifications
Key Responsibilities:Collaborate with operations, implementation, and PMO teams to enhance user experience.Continuously develop and improve usability and functionality of systems.Identify potential integration partnerships with external applications (e.g., predictive dialers).Proactively track and propose industry developments to anticipate customer needs.Serve as the telephony expert within the organization.Facilitate coordination among teams to ensure seamless development and support of telephony solutions.Demonstrate strong multi-tasking abilities in a fast-paced environment.Work with cross-functional teams to ensure integration support across platforms.Qualifications:3-5 years of experience as a Telephony Engineer or Administrator.Proficiency in the Cisco Collaboration Portfolio (e.g., VOIP, UCCX/UCCE, CUCM, etc.) is preferred.Experience with IP IVR and Contact Center deployments/integrations.Familiarity with faxing solution administration (on-prem/cloud, analog/digital/FOIP).Ability to synthesize complex concepts effectively.Experience in delivering healthcare telephony solutions is a plus.Excellent written and verbal communication skills.Strong organizational skills and attention to detail.Exceptional interpersonal and teamwork skills.
About the job
Join AssistRx as a Telephony Systems Administrator, where you will oversee the daily operations of our Call Center telephony systems. As a key player in our team, you will provide essential technical support, ensuring that our Call Center staff can meet established service level goals for both internal and external customers.
Your role will involve offering technical expertise in managing our telephony systems, which includes third-party platforms. You will troubleshoot issues, optimize IVR functionality, enhance existing phone system capabilities, and serve as a liaison with third-party providers for effective reporting and problem resolution.
The administrator will also handle the administration of the Cisco UCCX dialing platform, develop inbound and outbound campaigns, and report on Call Center performance, including IVR management.
Additionally, you will be responsible for onboarding new clients and supporting their needs effectively.
About AssistRx
AssistRx is a leading provider of technology solutions designed to enhance the efficiency and effectiveness of healthcare providers and their patients. We are committed to delivering innovative telephony solutions that empower our clients to excel in their service delivery.