Qualifications
Communication Skills: Excellent verbal communication with a focus on visitor satisfaction and the ability to manage high call volumes courteously.Customer Service Experience: Prior experience in hospitality, reception, or retail is preferred.Reliability: Demonstrated punctuality and dependability in previous roles.Adaptability: Ability to seamlessly transition between in-person guest interactions and administrative duties.Technical Proficiency: Familiarity with office software (Google Workspace or Microsoft Office) and multi-line phone systems.Curiosity: A desire to learn about the university’s rich history and operations.Preferred Qualifications:1-2 years of customer service experience.Knowledge of the university's campus, history, and departments to effectively assist visitors.
About the job
Join the Notre Dame Alumni Association, where we are dedicated to fostering connections within the Notre Dame family, enriching their journey in education, service, faith, and professional endeavors. Our mission is to celebrate the spirit of Notre Dame, nurture lifelong relationships, and empower our community to positively impact the world.
The Customer Service Representative at the Eck Visitor Center is a crucial role that requires working between 8 to 24 hours a week. You will be the welcoming face for visitors, whether they are first-time guests or long-time alumni. As the ‘front door’ of the University, you will warmly greet all alumni and visitors and manage phone inquiries with professionalism and courtesy. Additionally, the Visitor Center staff will assist with administrative tasks as directed by the Alumni Association team. Flexibility to work evening and weekend shifts, particularly during home football Fridays and Saturdays, is essential, as hours may vary weekly.
About University of Notre Dame
The University of Notre Dame is not just a workplace; it is a vibrant, mission-driven community where every employee is valued. Guided by a tradition of excellence and a commitment to our Catholic ethos, we strive to nurture the whole person—mind, body, and spirit. Experience a profound sense of belonging, a culture that prioritizes well-being, and opportunities for professional growth as you contribute to world-class research, enhance student experiences, and support the University’s overarching mission. At Notre Dame, your contributions matter, and so do you!
