About the job
Job Title: IT Desktop Support Contractor
Location: Burbank, CA
Compensation: $30/hr
Working Hours: Monday – Friday, 10AM–7PM PST
Assignment Duration: 6-month temporary assignment (target start: early April 2026)
Company Overview:
At Pixelogic Media Partners, LLC, we are at the forefront of technology solutions for the entertainment industry. Our mission is to empower Hollywood studios and content owners to reach global audiences effectively. We specialize in an array of language services such as scripting, subtitling, access services, and dubbing. Our innovative products and services range from enhanced extras packages for digital purchases to meticulous physical disc authoring.
We proudly serve major Hollywood studios alongside numerous independent studios, having successfully delivered thousands of titles across platforms like iTunes, Google, Netflix, and Amazon. Our expertise has led us to create a significant portion of iTunes Extras titles available on the App Store and develop groundbreaking Cross-Platform Extras titles. Additionally, we’ve authored over 8,000 DVDs and 2,000 Blu-rays, as well as award-winning tablet and mobile applications.
Join our world-class team and contribute to cutting-edge solutions that cater to our clients' media distribution needs, embodying our passion for entertainment, innovation, and unparalleled customer service.
Position Overview:
We are in search of an IT Desktop Support Contractor who will play a pivotal role in managing the increased volume of global Service Desk tickets and providing daily support. As ticket volume has surged across various regions, our existing team is currently stretched thin. This contractor will ensure that service levels are maintained, backlogs are reduced, and users receive timely assistance, allowing our broader team to concentrate on ongoing engineering projects.
Scope of Support:
- Desktop and end-user support
- Ticket triage and resolution through the Service Desk
- Hardware and software troubleshooting
- User account support and basic system administration
- Assisting with global end-user requests
Key Responsibilities:
- Provide Help Desk and Service Center support by monitoring and addressing inbound technical support requests, calls, and tickets for all employees
- Manage support issues from initiation to resolution, escalating as necessary
- Collaborate with other technology teams to devise effective solutions
- Work closely with IT teams to ensure uniform support methods and policies across all locations
- Support onboarding, provisioning, entitlements, and technical training for new hires
- Install and maintain desktop hardware including workstations, displays, tablets, and peripherals

