About the job
Aviso Wealth:
At Aviso Wealth, our mission is to enhance the financial well-being of Canadians. As a premier organization in wealth management, we pride ourselves on our values of leadership, innovation, partnership, responsibility, and community engagement. Our dynamic 'oneaviso' culture, coupled with a team of talented professionals, creates a unique work environment where you can thrive. If you seek rewarding challenges and a workplace dedicated to its people, discover more about opportunities at www.aviso.ca.
Your Role:
We are currently seeking a Service Designer to join our Experience team for a 12-month temporary position. In this role, you will report directly to the Director of Service Design, managing two customer journeys within one of Aviso’s business lines. As a persuasive storyteller, you will collaborate across departments to gain support for strategic initiatives aimed at enhancing both employee and customer experiences. Your understanding of customer-centric business value, along with your application of design methodologies, will be crucial in identifying challenges, fostering empathy, and envisioning future experiences.
About You:
- Service Orientation: You prioritize client needs, advocate for service excellence, and proactively build strategic partnerships, positioning Aviso Wealth as a trusted advisor.
- Execution Focus: You are driven to achieve your goals, embracing opportunities for improvement and accountability in your actions.
- Collaborative Spirit: You foster teamwork and trust, contributing meaningfully to organizational objectives while encouraging a culture of inclusion.
Daily Responsibilities:
- Act as the primary consultant for all Service Design initiatives for two product delivery squads, engaging in problem definition, product planning, and implementation.