About the job
Ignite IT is on the lookout for a dedicated Tier 2 Desk Side Support Specialist to deliver top-notch technical and administrative support for our IT operations in Washington, DC. The successful candidate will hold a Bachelor’s degree and bring over 3 years of experience in providing support to business, technical, and IT staff, along with a strong track record of reliability and professionalism. This role seamlessly blends hands-on IT systems support with administrative coordination, ensuring smooth daily operations and success in various projects.
Key Responsibilities:
- Deliver Tier 2 desk side and remote support for end-user systems, peripherals, and network connectivity.
- Diagnose and resolve intricate issues related to Windows OS, Active Directory, AVD performance, SCCM client health, BitLocker recovery, and Intune-managed devices.
- Conduct system imaging, patch deployment, and configuration management utilizing SCCM and Intune.
- Oversee user accounts, permissions, and group policies in Microsoft 365 and Active Directory.
- Work collaboratively with Tier 3 and Infrastructure teams for escalation and advanced troubleshooting.
- Execute administrative and clerical duties to bolster IT operations and project efforts.
- Maintain and organize project files, reports, and technical documentation in both electronic and physical formats.
- Schedule and coordinate meetings, prepare agendas, and document minutes and action items.
- Draft and refine correspondence, project reports, and technical briefings based on notes or verbal instructions.
- Create and sustain spreadsheets for budgeting, cost tracking, and project status updates.
- Manage office calendars, meeting logistics, and travel arrangements for staff.
- Assist with IT-related data entry, record management, and non-technical documentation tasks.
- Monitor IT asset inventory and support procurement tracking.
- Ensure adherence to IT security policies, standards, and procedures.
- Mentor junior administrative and technical staff as needed.
- Handle sensitive or classified materials with utmost discretion and accuracy.
- Provide word processing, spreadsheet, and database support for IT teams.
- Contribute to the enhancement of administrative workflows and technical support processes.