Education & Experience:Minimum of 2 years in a technical support or service desk role.Prior experience with hospitality or hotel technology is highly preferred.Technical Skills:Proficient in Windows 11 operating systems.Familiarity with TCP/IP, routing, and switching fundamentals.Skilled in Microsoft Office Suite, web browsers, and hospitality-specific platforms.Knowledge of Microsoft technologies including Active Directory and Group Policy.Experience in supporting hardware such as desktops, laptops, smartphones, and printers.Professional Skills:Strong analytical and problem-solving capabilities.Exceptional written and verbal communication skills.Proven customer service orientation.Ability to work independently as well as collaboratively within a cross-functional team.Flexibility to work varying hours in a 24/7 support environment.
About the job
Deliver exceptional Tier 2 technical support to hotel and corporate personnel.
Diagnose and resolve intricate IT challenges escalated from Tier 1 support.
Forward unresolved issues to Tier 3 or relevant internal teams as necessary.
Manage technical support requests through our designated ticketing system.
Coordinate with hotel technology vendors to troubleshoot integrated systems effectively.
Work collaboratively with infrastructure and network teams to address server-related or systemic challenges.
Develop and maintain comprehensive internal documentation to assist Tier 1 agents.
Thoroughly document all support interactions, solutions, and escalation notes.
Ensure all critical Sev1 tickets receive immediate attention.
Assign new tickets promptly and monitor team attendance.
Participate in call handling as the sole Tier 2 support during this shift.
About staff4me
staff4me is a leading provider of managed IT services, dedicated to delivering top-notch technical support and solutions tailored to the hospitality industry. Our commitment to excellence ensures that our clients receive the highest level of service, enabling them to focus on their core business operations.
This job posting is no longer active and is not accepting applications.
Tier 2 Technical Support Specialist at staff4me | General Santos City
staff4meGeneral Santos City (Dadiangas), SOCCSKSARGEN, Philippines
Education & Experience:Minimum of 2 years in a technical support or service desk role.Prior experience with hospitality or hotel technology is highly preferred.Technical Skills:Proficient in Windows 11 operating systems.Familiarity with TCP/IP, routing, and switching fundamentals.Skilled in Microsoft Office Suite, web browsers, and hospitality-specific platforms.Knowledge of Microsoft technologies including Active Directory and Group Policy.Experience in supporting hardware such as desktops, laptops, smartphones, and printers.Professional Skills:Strong analytical and problem-solving capabilities.Exceptional written and verbal communication skills.Proven customer service orientation.Ability to work independently as well as collaboratively within a cross-functional team.Flexibility to work varying hours in a 24/7 support environment.
About the job
Deliver exceptional Tier 2 technical support to hotel and corporate personnel.
Diagnose and resolve intricate IT challenges escalated from Tier 1 support.
Forward unresolved issues to Tier 3 or relevant internal teams as necessary.
Manage technical support requests through our designated ticketing system.
Coordinate with hotel technology vendors to troubleshoot integrated systems effectively.
Work collaboratively with infrastructure and network teams to address server-related or systemic challenges.
Develop and maintain comprehensive internal documentation to assist Tier 1 agents.
Thoroughly document all support interactions, solutions, and escalation notes.
Ensure all critical Sev1 tickets receive immediate attention.
Assign new tickets promptly and monitor team attendance.
Participate in call handling as the sole Tier 2 support during this shift.
About staff4me
staff4me is a leading provider of managed IT services, dedicated to delivering top-notch technical support and solutions tailored to the hospitality industry. Our commitment to excellence ensures that our clients receive the highest level of service, enabling them to focus on their core business operations.