About the job
About Us
Indie Campers stands at the forefront of road-trip travel, boasting one of the largest campervan and RV fleets globally. Our expanding presence across Europe, North America, and Oceania reflects our commitment to transforming travel into a more connected, meaningful, and accessible experience for all. As the City Lead, you will play a pivotal role in driving this mission on a local level by ensuring top-notch rental operations, seamless service delivery, and a consistently customer-focused experience.
The City Lead serves as the on-site authority, steering operational excellence, enhancing team performance, and optimizing the overall customer journey within your city, bridging the gap between global standards and local implementation.
The Role
The City Lead is responsible for overseeing the daily operations of a small depot, personally executing and coordinating all workflows due to the limited team size and absence of specialized units (Servicing, RV Sales, Support). This role requires 70–80% hands-on involvement to ensure a smooth operational flow, outstanding customer service, meticulous documentation, and fleet readiness. Additionally, the Junior City Lead will report to the District Manager, focusing on cost control, efficient resource utilization, minimizing unnecessary expenses, reducing rework, and maintaining disciplined operational spending.
Key Responsibilities
- Execute and coordinate all rental workflows, including check-in, check-out, documentation, and system updates (including cleaning and maintenance);
- Monitor daily KPIs;
- Promote ancillary products through value-based selling;
- Conduct fundamental RV/van checks (battery, water systems, gas, lights, tires);
- Quickly escalate complex technical or mechanical issues to regional servicing teams;
- Ensure complete accuracy of fleet status and readiness in operational systems;
- Coordinate daily shifts, set priorities, and allocate tasks among the small team, including demonstrating SOPs and onboarding new hires;
- Oversee the preparation and presentation of RVs for sales appointments.

