About the job
The New York City Housing Authority (NYCHA) stands as the largest public housing authority in North America, established in 1935 with the mission of providing safe and affordable housing for low- and moderate-income residents of New York City. With a remarkable reach, NYCHA serves 1 in 17 New Yorkers, offering affordable housing options to over 528,105 authorized residents through its public housing and Permanent Affordability Commitment Together (PACT) programs, as well as Section 8 housing initiatives. The organization is supported by a dedicated workforce of over 11,000 employees who manage NYCHA’s properties and central office functions.
NYCHA’s Learning and Development (L&D) Department is pivotal in coordinating and delivering training and professional development to ensure that employees can perform their roles effectively and safely. By operating citywide training facilities and providing a comprehensive library of online resources, NYCHA L&D offers essential technical training in building systems management, alongside custom-designed leadership development courses aligned with NYCHA’s standard operating procedures. The mission of L&D is to equip employees for their current roles and future aspirations while effectively managing the vast knowledge acquired throughout their careers.
In this role, the Training Administrator will report directly to the Deputy Director of Professional Development and Technology, overseeing the daily operations of the Leadership and Professional Development unit (LPD). This newly formed unit provides targeted supervisory and leadership skills training to empower NYCHA employees at all levels to lead with purpose. The Training Administrator will oversee a team of training professionals and may also facilitate supervisory and leadership training sessions as needed. NYCHA L&D is looking for a collaborative and experienced leader to implement a comprehensive agency-wide leadership curriculum for all supervisory staff, refresh the new employee orientation curriculum, and support the management of career development programs such as Learning Leaders and the Learning Leaders Alumni Network.
Key Responsibilities Include:
1. Supervise and direct the activities of the Leadership & Professional Development unit (LPD).
2. Monitor training objectives, agency goals, key indicators, project plans, and budget allocations.
3. Coordinate scheduling for all supervisory and leadership training sessions.
4. Conduct needs assessments to identify training requirements and skills gaps among employees.
5. Collaborate with operational leaders throughout NYCHA on the development of leadership and coaching curricula.
6. Recruit, mentor, and evaluate both permanent and contracted training staff.
7. Create and regularly update training materials, including PowerPoint presentations, manuals, and worksheets.
8. Facilitate training sessions as required or act in the Deputy Director’s absence.
9. Serve as a lead or key contributor in relevant working groups and initiatives.