About the job
About Exoticca:
Exoticca is an innovative online travel agency that is transforming the way long-distance dream trips are conceived, produced, and sold. Central to our mission is the dedication to 'creating life milestones.' We strive to offer exceptional value trips, uncovering unique destinations and crafting extraordinary travel experiences, all while caring deeply for our customers and the planet.
Our team is a professional, dynamic, and multicultural group experiencing rapid international growth, and we are looking for new partners to help us build the most advanced travel agency of our time.
Role Overview:
As an Amadeus Specialist within Exoticca’s Flight Operations team, you will play a vital role in supporting our travel operations with daily tasks.
Your Key Responsibilities:
- Assist with Travel Operations tasks including flight changes, cancellation requests, and refund processes.
- Manage, escalate, and follow up on GDS-related issues and cases.
- Handle negotiated rates and advanced refunds in GDS.
- Work directly with land suppliers regarding pre- and post-booking requests.
- Provide emergency support to customers in destination through various communication channels.
Requirements:
- Fluent in English (additional languages such as French or Spanish are a plus).
- Strong expertise in Amadeus Flights / GDS.
- Demonstrated experience with negotiated fares and commissions in GDS.
- Excellent planning, multitasking, and time management abilities.
- High adaptability and schedule flexibility; willingness to work rotating shifts, including evenings, weekends, and holidays.
Preferred Qualifications:
- At least 2 years of customer support experience in the travel industry, specifically in flights.
- A proven track record in fast-paced environments.
- Strong problem-solving skills with a quick learning attitude.
Benefits:
- Competitive salary aligned with responsibilities and experience.
- Flexible compensation management options for meals, transportation, and private health insurance via Cobee.
- Hybrid work model with office presence in Barcelona.
- Permanent contract from day one.
- Exclusive travel packages at discounted rates!
- Referral bonuses for bringing in talented individuals.
- Unlimited coffee, team lunches, English lessons, and bi-annual company parties.
- Join a fun and motivated multicultural team in a rapidly growing organization!
Become a part of Exoticca and contribute to creating unforgettable travel experiences that mark significant life milestones!

