About the job
Join our dynamic team as a Ticketing Supervisor, where your expertise in customer service, team leadership, and analytical problem-solving will shine. In this pivotal role, you will manage the daily operations of the Ticketing team, focusing on new bookings and schedule adjustments. Your exceptional communication skills will be essential as you relay customer service objectives to travel agents and collaborate with upper management to enhance our service offerings.
Key Responsibilities:
● Lead and inspire the Ticketing team, ensuring operational excellence
● Foster a culture of trust and empowerment to enhance team efficiency and productivity
● Deliver high-quality services consistently
● Set clear performance targets and utilize data-driven insights to evaluate team progress
● Innovate business processes to elevate service standards
● Proactively manage risks and address employee concerns
● Align team priorities with organizational goals
● Attract, develop, and onboard new talent
● Resolve complex customer issues and manage escalations effectively
● Engage with upper management and navigate challenging stakeholder relationships

