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Experience Level
Entry Level
Qualifications
Requirements: Fluency in Turkish (Native level); Valid Work Permit for Portugal; EU Citizenship; Proficient in English (B2 level); Typing speed of at least 25 words per minute; Willingness to work in rotating shifts; Good computer proficiency; Prior experience or interaction with clients is advantageous; Outstanding communication capabilities; Active listening and empathy skills; Effective time management abilities; Team-oriented and adaptable.
About the job
Are you enthusiastic about customer support and technology? Do you aspire to be part of one of the premier BPO companies in Lisbon? Our client is a renowned global leader and one of the largest employers in Portugal.
Your primary objective as a Customer Support Agent will be to enhance customer satisfaction by delivering exceptional service while collaborating with prestigious global brands.
Your Responsibilities:
Handle inbound calls and address customer inquiries effectively.
Provide timely and empathetic solutions to customer service issues.
Maintain precise documentation of consumer inquiries, feedback, and questions in the customer service database.
Utilize open-ended questions and support documents to troubleshoot customer issues.
Provide insightful recommendations for common problems or frequently asked questions.
About CrossBorderTalents
CrossBorderTalents is a leading BPO provider, renowned for delivering exceptional customer experiences and fostering a dynamic work environment. Join us and collaborate with some of the most prestigious brands worldwide.
Turkish Customer Support Agent in Lisbon | Join a Leading BPO
Clicking Apply Now takes you to AutoApply where you can tailor your resume and apply.
Unlock Your Potential
Generate Job-Optimized Resume
One Click And Our AI Optimizes Your Resume to Match The Job Description.
Is Your Resume Optimized For This Role?
Find Out If You're Highlighting The Right Skills And Fix What's Missing
Experience Level
Entry Level
Qualifications
Requirements: Fluency in Turkish (Native level); Valid Work Permit for Portugal; EU Citizenship; Proficient in English (B2 level); Typing speed of at least 25 words per minute; Willingness to work in rotating shifts; Good computer proficiency; Prior experience or interaction with clients is advantageous; Outstanding communication capabilities; Active listening and empathy skills; Effective time management abilities; Team-oriented and adaptable.
About the job
Are you enthusiastic about customer support and technology? Do you aspire to be part of one of the premier BPO companies in Lisbon? Our client is a renowned global leader and one of the largest employers in Portugal.
Your primary objective as a Customer Support Agent will be to enhance customer satisfaction by delivering exceptional service while collaborating with prestigious global brands.
Your Responsibilities:
Handle inbound calls and address customer inquiries effectively.
Provide timely and empathetic solutions to customer service issues.
Maintain precise documentation of consumer inquiries, feedback, and questions in the customer service database.
Utilize open-ended questions and support documents to troubleshoot customer issues.
Provide insightful recommendations for common problems or frequently asked questions.
About CrossBorderTalents
CrossBorderTalents is a leading BPO provider, renowned for delivering exceptional customer experiences and fostering a dynamic work environment. Join us and collaborate with some of the most prestigious brands worldwide.