About the job
Why Join Harvey?
At Harvey, we are revolutionizing the landscape of legal and professional services — not in small steps, but through a comprehensive transformation. By leveraging cutting-edge AI, a robust enterprise platform, and extensive domain expertise, we are redefining the future of knowledge work.
This is a unique opportunity to contribute to a game-changing company at a pivotal moment. With over 1,000 clients spanning more than 58 countries, a strong product-market alignment, and exceptional backing from renowned investors, we are experiencing rapid growth and actively shaping a new industry category. The challenges are significant, expectations are high, and the potential for personal, professional, and financial advancement is unparalleled.
Our team is composed of bright, driven individuals who are passionately aligned with our mission. We operate at a fast pace, with a sense of urgency and accountability, tackling issues from concept through to long-term impact. By staying closely connected to our clients, from executives to engineering, we collaboratively address genuine challenges with diligence and speed. If you excel in uncertain environments, strive for excellence, and want to help design the future of work alongside high-achieving colleagues, we encourage you to join us in this journey.
At Harvey, we are writing the future of professional services today — and we are just beginning.
Role Overview
As a User Operations Specialist, you will serve as the essential frontline support within our User Operations team, reporting directly to the Head of User Operations. Your role is vital in delivering compassionate and effective assistance to our customers. We seek an individual who is enthusiastic about problem-solving, skilled in managing diverse priorities, and committed to ensuring a seamless support experience for enterprise clients.
Key Responsibilities
Act as the primary contact for customer support inquiries, providing empathetic, precise, and timely solutions.
Manage multiple priorities and tasks while maintaining high service standards and responsiveness.
Collaborate with team members to identify and resolve complex issues, escalating them as necessary.
Maintain an in-depth knowledge of our products and services to offer informed support.
Document customer interactions and feedback to contribute to ongoing service enhancements.
Work closely with other departments to address customer issues and enhance the overall customer experience.
Stay updated on new product features and enhancements to provide accurate information to customers.