About the job
At bunq, we are not merely developing a financial application; we are revolutionizing the way individuals worldwide experience financial autonomy. As the User Review Owner, you will play a crucial role in protecting our community and maintaining the integrity of our platform. Collaborating with our vibrant teams, you will ensure a seamless, innovative, and secure experience for our users, empowering them to manage their finances with confidence and tranquility.
Key Responsibilities
Enhance agent efficiency and reduce EDD case handling times by executing improvements in processes, tools, and reporting.
Maintain a backlog-free operation by streamlining and automating user review processes.
Facilitate a clear and smooth experience for users and employees involved in the review processes by mapping the EDD process, pinpointing inefficiencies, and proposing methods to eliminate, simplify, or automate them.

