About the job
About Us
At Sunroom Leasing, we collaborate with property managers to streamline the home leasing process. Recognizing the complexity of utility setups for both renters and property managers, we have developed a dedicated solution through our platform, Utility Profit. Our mission is to simplify the renting experience by enabling renters to easily access and arrange their utility services, including water, electricity, gas, and internet. Based in Austin, TX, we are proud to have a dynamic team of over 40 talented professionals working remotely to reshape the future of home leasing.
Role Overview
As a Utility Customer Support Specialist, you will play a vital role in assisting renters with their utility orders, ensuring a seamless experience from order placement to verification. This role requires exceptional customer service skills and a dedication to enhancing our clients' experiences. You will operate remotely from Mexico or any location within 2 hours of the US Central Time Zone.
Your Responsibilities
Customer Support & Inside Sales: Provide assistance to renters in placing utility orders and informing them of their options, using phone, text, and email communication.
Phone Support: Conduct follow-up calls to renters and utility providers as needed.
Client Support: As time permits, contribute to additional client support initiatives to aid our growing team.
Why Join Us?
Innovative Environment: Be part of a small, forward-thinking team that is transforming the real estate and utility landscape, working alongside creative leaders with a track record of success.
Supportive Culture: Enjoy a fantastic team dedicated to training and supporting your professional growth.
Advanced Technology: Leverage modern software and CRM systems designed to enhance client service and streamline your workflow.
Visionary Company: Join a company that is shaping the future of home leasing with an inspiring mission and expanding partner network.
Opportunities for Growth: As we expand, you will have the chance to grow your career with us.

