Qualifications
Education:A Bachelor’s degree in a business or technical field, or equivalent experience, is strongly preferred.Experience:Minimum of 2 years in customer support or data entry roles.Proficiency in using in-house validation and order management tools.Familiarity with Windows and Office applications.Experience in data verification and analysis.Experience in a compliance-focused environment is advantageous.Language proficiency may vary based on business requirements.Ideal Candidate Attributes:Computer literacy, including email, databases, and word processing applications.Strong organizational and communication skills, with a keen attention to detail and the ability to manage multiple tasks effectively.Outstanding customer service skills and a commitment to excellence.
About the job
Sectigo is seeking a dedicated Validation Specialist fluent in German and English to become a vital part of our expanding global team.
This position is set to commence on May 4th, 2026.
The Validation Specialist is responsible for overseeing the daily operations related to validation certificate orders. This includes performing online research to confirm the legitimacy of customer organizations applying for certificates, verifying organizational contact information, and managing the review, audit, and issuance of certificate orders. The role requires collaboration with Sectigo's diverse customer base and internal teams while addressing customer inquiries via phone, email, and live chat.
This full-time position allows for a hybrid work model, with a requirement of at least three days per week in our Lille office.
Key responsibilities include:
- Processing orders for TLS and other security products in compliance with industry standards and company policies.
- Conducting thorough research to authenticate customer organizations and their contact information.
- Delivering exceptional customer service through phone, email, and live chat communications.
- Independently resolving customer support issues and escalating cases as needed.
- Managing daily tasks associated with maintaining Sectigo’s customer relationships.
- Undertaking additional duties as assigned, relevant to the role and company initiatives.
About Sectigo
At Sectigo, our mission aligns with our commitment to providing peace of mind to thousands of customers. We are a leading provider of digital identity and cybersecurity solutions, offering a comprehensive range of products designed to safeguard online transactions and communications. Our goal is to secure the digital landscape for enterprises around the globe.“When it comes to online trust management, Sectigo is synonymous with unmatched peace of mind.”Every day, we embody our core values of Support, Excellence, Collaboration, Teamwork, Integrity, Growth, and Openness, ensuring that our diverse teams understand their vital roles in achieving our mission.
