About the job
About Us
At Vultr, we are dedicated to simplifying high-performance cloud infrastructure, making it accessible and affordable for enterprises and AI pioneers worldwide. With 32 data center locations across the globe, Vultr is trusted by hundreds of thousands of customers in 185 countries for our scalable and flexible Cloud Compute, Cloud GPU, Bare Metal, and Cloud Storage solutions. Recently valued at $3.5 billion following a December 2024 equity financing, Vultr has established itself as the largest privately-held cloud infrastructure company globally, founded by David Aninowsky.
Our Commitment to Employees
Comprehensive health insurance premiums for medical, dental, and vision plans covered entirely by the company.
Retirement plan with 100% match up to 4%, featuring immediate vesting.
Annual professional development reimbursement of $2,500.
Generous paid time off, including 11 holidays and a rollover plan.
Increased PTO at 3 and 10-year anniversaries, a 1-month paid sabbatical every 5 years, and an annual anniversary bonus.
Initial $500 stipend for remote office setup, followed by $400 annually.
Internet reimbursement of up to $75 monthly.
Gym membership reimbursement of up to $50 monthly.
Company-sponsored Wellable subscription.
Join Our Team
Vultr is looking for a dynamic and experienced Vice President of Customer Support to spearhead our global support initiatives, overseeing both Customer Support (Accounts & Billing) and Technical Support. This pivotal role involves scaling and refining a customer-focused support framework for a rapidly expanding global cloud infrastructure company. The ideal candidate will have a robust background in Infrastructure-as-a-Service (IaaS), Platform-as-a-Service (PaaS), or cloud computing, with extensive expertise in cloud operations and large-scale technical support. You will be instrumental in shaping the global support strategy, reporting to executive leadership, and driving data-informed decisions for ongoing enhancement. If you are ready to make a significant impact in the fast-evolving cloud infrastructure landscape, we invite you to apply!

