About the job
Join Growe, a premier business advisory and services group specializing in the iGaming and Entertainment sectors. We craft effective strategies and scalable solutions, merging strategic foresight with practical expertise to empower businesses in navigating the dynamic landscape, capitalizing on emerging opportunities, and driving sustainable growth.
This role is ideal for individuals who aspire to:
Foster and maintain robust relationships with high-value clients by gaining insights into their preferences and gaming behaviors, enabling the delivery of tailored services.
Serve as the main liaison for VIP customers, ensuring prompt and efficient communication while providing regular updates and insights regarding personalized offers and promotions.
Deploy data-driven strategies aimed at retaining VIP clientele, enhancing their experiences, and building brand loyalty through customized promotional initiatives.
Resolve customer issues effectively, collaborating with various internal teams to ensure swift problem resolution.
Utilize analytical tools to track VIP activities, assess trends, and identify personalized engagement opportunities through data insights.
Work closely with internal teams (VIP CRM, BI, Customer Support) to align VIP strategies with the overall business goals and relay feedback on product enhancements.
Ensure compliance with gaming regulations and company policies during all VIP customer interactions.
Monitor and maintain monthly and quarterly KPIs to ensure consistent personal and departmental performance.

