About the job
Join our dynamic team as a VIP IT Support Analyst, where you will play a crucial role in managing the complete technology landscape for a CEO, executive team, and their families across multiple private residences and offices in the EMEA region and Singapore. This is a senior, hands-on position that demands full accountability for all IT infrastructure, devices, connectivity, and physical security measures, ensuring uninterrupted service under any circumstances.
Duties and Responsibilities:
- Ensure flawless, continuously validated technology environments across all sites, including laptops, tablets, mobile devices, monitors, AV equipment, and Zoom Rooms. Provide expert support for Microsoft 365, Teams, Zoom, Windows, macOS, and mobile platforms.
- Design, deploy, and oversee multi-site network infrastructure, including LAN/WAN, managed switches, Wi-Fi, firewalls, and network segmentation.
- Configure and support satellite connectivity (Starlink) for maritime and remote locations.
- Manage physical security technologies: CCTV, IP cameras, NVR systems, and access control at all properties.
- Offer on-demand support to executive family members on personal devices and home office setups.
- Oversee the physical installation of technology equipment at residences, ensuring secure and operational setups during business travel, including hotels, vehicles, and yachts.
- Manage all IT assets across locations, including device inventories, software licenses, and subscriptions, with proactive refresh cycles.
- Implement and maintain cybersecurity controls suitable for high-value individuals: endpoint protection, MDM, firewall configuration, anti-malware measures, and secure VPNs.
- Conduct proactive testing of all equipment and conferencing systems in advance of meetings and events.
- Maintain comprehensive documentation of system configurations, operational procedures, and issue resolutions across all locations.
- Be available for urgent support on an on-call basis outside standard business hours as per a structured on-call arrangement.

