About the job
At Paired, we are a dynamic global recruiting agency dedicated to connecting exceptional talent with outstanding remote work opportunities. Our goal is to bridge the gap between talented individuals worldwide and companies in need of their unique skill sets, ensuring that great jobs are accessible regardless of location.
Currently, we are assisting a client—an esteemed residential and commercial cleaning service—committed to providing top-notch service to their community. As they expand, we are in search of a dependable, organized, and personable Virtual Assistant to support their operational needs. You will play a crucial role in maintaining effective client communications: organizing our CRM, ensuring customer satisfaction post-service, managing invoicing, and nurturing client relationships. This position is perfect for someone who values excellent communication, thrives in a structured environment, and enjoys engaging with clients.
Key Responsibilities
- Oversee and manage our CRM system (Housecall Pro)—scheduling appointments, updating client records, and collaborating with the operations team on availability
- Professionally handle inbound client calls and messages, addressing inquiries and resolving issues
- Conduct follow-up calls after job completions to gauge client satisfaction and identify any concerns
- Send invoices and follow up on outstanding payments, including flagging and re-sending when payment issues arise
- Promptly monitor and respond to online reviews (Google, etc.) in a professional manner
- Re-engage inactive clients by reaching out to those who haven’t booked in over six months
- Assist with light inbound sales support as needed (e.g., pricing inquiries, scheduling estimates)—full sales training will be provided
Qualifications
- Exceptional spoken and written English communication skills—clear, warm, and professional communication is vital
- Strong emotional intelligence; capable of addressing client concerns with patience and empathy
- Highly organized and detail-oriented, comfortable juggling multiple tasks simultaneously
- Quick learner; prior CRM experience is beneficial, but training will be provided for the right candidate on Housecall Pro
- Proactive communicator who can work independently and flag issues as they arise
- Ability to represent a local U.S. business to clients in a natural and approachable manner
- Full-time commitment (40 hours/week)
- Availability during U.S. Central Time business hours is essential
Bonus Qualifications:
- Previous experience in customer service, administrative roles, or operations within a home services company
- Familiarity with Housecall Pro or similar field service management software
- Experience with essential tools such as Canva, Google Workspace, or similar

