Qualifications
We seek a candidate who possesses:A minimum of 6 months of experience in the financial services sector.Experience related to the vulnerability sector.Familiarity with directing customers to relevant charitable organizations.A keen attention to detail and the ability to navigate complex situations.A passion for assisting customers who require additional support.The capability to work autonomously while contributing to a collaborative team in a fast-paced environment.A track record of meeting deadlines aligned with vulnerable customer operations.Excellent verbal and written communication skills with a sincere commitment to outstanding customer service.
About the job
About Kroo
Kroo is on a mission to redefine banking by being the first financial institution that is genuinely trusted and cherished by its customers. We empower individuals to take charge of their financial destinies and reach their aspirations while positively contributing to the environment.
At Kroo, integrity, transparency, and honesty are at the core of our values. We aim high, dream big, and are unwavering in our pursuit of excellence. Innovation and continuous learning are part of our ethos, and we are committed to this journey together.
As a Vulnerable Customer Support Specialist, you will take a proactive role in managing customer vulnerabilities, ensuring outstanding service for those with additional needs, and providing valuable insights to enhance processes and workflows. Join us as we continue to grow and make a difference!
About Kroo
Kroo is a forward-thinking fintech company dedicated to transforming the banking experience for customers. Our goal is to create a banking ecosystem that is both trustworthy and loved, enabling individuals to confidently manage their financial futures.