Bachelor's degree from a recognized School for Tourism & Hotel Management.Excellent verbal and written communication skills in English.Strong interpersonal skills with a focus on guest engagement.Ability to work collaboratively within a team environment.Maintain composure and courtesy while attending to guest needs.Foster positive relationships with hotel guests and patrons.Demonstrate sound judgment when interacting with challenging guests.Experience working in a multicultural environment.A minimum of two years of experience as a waiter/waitress.
About the job
Deliver exceptional, personalized service to Raffles Club guests, ensuring their needs are met through meticulous preparation and presentation of food and beverages, including breakfast, afternoon tea, bar service, and canapés.
Oversee and manage inventory for the Raffles Club pantry, ensuring a continuous supply of necessary items.
Proactively identify and act upon guest preferences to enhance their experience, while effectively communicating with team members.
Maintain the highest standards of cleanliness and organization in the Raffles Club pantry.
Build strong relationships with supporting departments, particularly the culinary team, to foster collaboration and efficiency.
Pay close attention to detail to maintain an inviting and well-kept lounge atmosphere, adapting the ambiance as needed during various service events.
Consistently provide friendly, professional, and engaging service to all guests.
Possess thorough knowledge of beverage offerings, menu items, garnishes, ingredients, and preparation methods.
Adhere to all safety and sanitation protocols when handling food and beverages.
Give extra attention to long-staying and special occasion guests, ensuring they feel valued and well-cared for.
Facilitate clear and effective communication within the team regarding guest needs and hotel functions.
Participate in daily briefings to stay informed about guest preferences and hotel events.
Foster a respectful and congenial work environment for all team members.
Exemplify Raffles standards in every aspect of service.
Understand the nuances of various guest levels, particularly VIPs, and different room categories.
Carry out related tasks and special projects as assigned.
Respect guest privacy and confidentiality at all times.
Demonstrate initiative by providing proactive and personalized service to guests.
Comply with Occupational Health and Safety (OH&S) policies and procedures, ensuring a safe environment for all.
Recognize and address potential hazards, informing supervisors of any safety concerns.
Document security incidents and accidents in line with hotel protocols.
About Accor Hotels
Accor Hotels is a global leader in hospitality, comprising a diverse team of over 240,000 individuals united by a shared passion for hosting and caring for millions of guests worldwide. Our commitment to curiosity, cultural blending, and respect for diversity drives us to lead the way in the hospitality industry. Raffles the Palm is a luxurious five-star hotel located on the stunning Palm Jumeirah in Dubai, offering elegantly designed rooms, suites, and villas with Italian craftsmanship. Guests can indulge in panoramic views, a private beach, and state-of-the-art facilities, including boutiques, a VIP movie theater, and exquisite dining options.
This job posting is no longer active and is not accepting applications.
Bachelor's degree from a recognized School for Tourism & Hotel Management.Excellent verbal and written communication skills in English.Strong interpersonal skills with a focus on guest engagement.Ability to work collaboratively within a team environment.Maintain composure and courtesy while attending to guest needs.Foster positive relationships with hotel guests and patrons.Demonstrate sound judgment when interacting with challenging guests.Experience working in a multicultural environment.A minimum of two years of experience as a waiter/waitress.
About the job
Deliver exceptional, personalized service to Raffles Club guests, ensuring their needs are met through meticulous preparation and presentation of food and beverages, including breakfast, afternoon tea, bar service, and canapés.
Oversee and manage inventory for the Raffles Club pantry, ensuring a continuous supply of necessary items.
Proactively identify and act upon guest preferences to enhance their experience, while effectively communicating with team members.
Maintain the highest standards of cleanliness and organization in the Raffles Club pantry.
Build strong relationships with supporting departments, particularly the culinary team, to foster collaboration and efficiency.
Pay close attention to detail to maintain an inviting and well-kept lounge atmosphere, adapting the ambiance as needed during various service events.
Consistently provide friendly, professional, and engaging service to all guests.
Possess thorough knowledge of beverage offerings, menu items, garnishes, ingredients, and preparation methods.
Adhere to all safety and sanitation protocols when handling food and beverages.
Give extra attention to long-staying and special occasion guests, ensuring they feel valued and well-cared for.
Facilitate clear and effective communication within the team regarding guest needs and hotel functions.
Participate in daily briefings to stay informed about guest preferences and hotel events.
Foster a respectful and congenial work environment for all team members.
Exemplify Raffles standards in every aspect of service.
Understand the nuances of various guest levels, particularly VIPs, and different room categories.
Carry out related tasks and special projects as assigned.
Respect guest privacy and confidentiality at all times.
Demonstrate initiative by providing proactive and personalized service to guests.
Comply with Occupational Health and Safety (OH&S) policies and procedures, ensuring a safe environment for all.
Recognize and address potential hazards, informing supervisors of any safety concerns.
Document security incidents and accidents in line with hotel protocols.
About Accor Hotels
Accor Hotels is a global leader in hospitality, comprising a diverse team of over 240,000 individuals united by a shared passion for hosting and caring for millions of guests worldwide. Our commitment to curiosity, cultural blending, and respect for diversity drives us to lead the way in the hospitality industry. Raffles the Palm is a luxurious five-star hotel located on the stunning Palm Jumeirah in Dubai, offering elegantly designed rooms, suites, and villas with Italian craftsmanship. Guests can indulge in panoramic views, a private beach, and state-of-the-art facilities, including boutiques, a VIP movie theater, and exquisite dining options.