About the job
The Warehouse Agency & Resource Manager plays a pivotal role in shaping and executing the warehouse labor strategy, ensuring a balanced mix of permanent and agency workforce is employed to effectively meet operational demands in a compliant and sustainable manner.
This position entails proactive labor modeling, strategic agency workforce planning, supplier governance, and meticulous labor cost management across all warehouse shifts. The role possesses the authority to challenge labor decisions that diverge from volume forecasts, cost efficiency, or governance standards, while empowering operational teams to utilize labor resources effectively during shifts.
A primary goal of this position is to transition from a reactive labor approach to a proactive management style, minimizing reliance on agency personnel while maintaining flexibility to adapt to peak and fluctuating volumes.
The individual will ensure strict adherence to company policies, HR governance standards, safety protocols, and behavioral expectations among all agency suppliers.
Key Focus Areas:
Labor Strategy & Planning
Lead the optimization of the warehouse labor model through precise forecasting, justified headcount decisions, and structured reduction of agency reliance, ensuring efficient and compliant labor deployment according to demand.
Agency Performance & Cost Control
Enhance agency performance, cost transparency, and accountability by conducting structured supplier reviews, managing KPIs effectively, and collaborating closely with Operations and Finance on service delivery, productivity, and budget objectives.
Peak & Seasonal Planning
Proactively oversee peak and seasonal labor planning to facilitate controlled workforce scaling, advance visibility of requirements, and lessen dependence on last-minute agency engagements.
Agency Governance & Compliance
Develop and implement a comprehensive Agency Governance Framework that aligns suppliers with company standards, ensures prompt escalation and documentation of issues, and holds agencies accountable for compliance, conduct, and performance metrics.

