About the job
Job Title: Warehouse Counter Sales Associate and Material Handler
Department: Logistics / Warehousing
Reports to: Warehouse Manager / Supervisor
Job Summary: Join our dynamic team as a Warehouse Counter Sales Associate and Material Handler, where your primary responsibility will be to enhance customer satisfaction and drive sales by efficiently assisting customers and sales representatives in selecting and obtaining HVAC products. Your role includes pulling products from the warehouse and assisting customers with loading their vehicles.
Key Responsibilities:
- Assist customers at the counter and over the phone by accurately taking and entering orders into the system.
- Utilize the computer system and various technologies for tasks including:
- Order entry
- Billing and invoicing, as assigned
- Maintain cost/pricing data files to provide market feedback
- Inventory control management
- Process credit card transactions using INFOR
- Coordinate with accounting for new customer setups
- Notify the Purchasing Administrator of low stock items
- Leverage electronic catalogs and e-commerce platforms to provide product, pricing, and availability information to customers and the sales team.
- Prepare formal quotes for warehouse products upon request.
- Support sales assistants with product quotes, availability, pricing, and order documentation.
- Assist with small estimates that may be sourced from the warehouse.
- Collaborate with management to develop and maintain a weekly customer call list.
- Adhere to company pricing and credit policies.
- Proactively resolve customer issues or escalate to the appropriate personnel.
- Promote sales of new products and monthly specials.
- Market overstock, damaged, and discontinued items effectively.
- Handle customer complaints and returns with professionalism.
- Ensure that showroom and counter areas are clean and visually appealing.
- Maintain an organized filing system.
- Participate in physical inventory counts.
- Attend product training sessions to enhance product knowledge.
- Develop a strong technical understanding of company products.
- Exhibit a collaborative spirit and a positive attitude.
- Pull and load products from the warehouse using pick tickets.
- Keep warehouse stock organized and tidy.
- Accurately receive and store products in a timely manner.
- Continually seek improvements for showroom layout and display items.
- Engage with management to brainstorm ideas for sales growth.
- Maintain forklift certification and adhere to safety protocols.
About Hoffman & Hoffman Inc
Hoffman & Hoffman Inc is a leader in HVAC solutions, dedicated to providing innovative products and excellent customer service. Our team is committed to fostering a collaborative and supportive work environment, where employees can grow and thrive.

