About the job
As a Warehouse Supervisor, you will play a pivotal role in leading and mentoring a dynamic team of Warehouse Operatives and Trainee Supervisors. Your primary responsibilities will include:
- Providing direct line management and coaching to Warehouse Operatives and Trainee Supervisors, conducting one-on-one meetings to evaluate performance against expectations, and identifying SMART goals when performance falls short in key functional areas.
- Collaborating with the Section Manager to ensure alignment with delivery plans and to identify opportunities for improvement during your shift.
- Driving performance metrics to ensure an efficient warehouse operation that meets customer demands both online and in-store punctually.
- Upholding the highest safety standards on-site by working closely with the Safety team to ensure compliance with safety routines and procedures (e.g., Floor Safety Inspections, Hazard Spotting, Safety Gembas, Risk Assessments, Audits).
- Reviewing the weekly labor plan to ensure adequate coverage, sharing insights with the Section Manager, and addressing any issues or feedback.
- Providing detailed analysis when daily and weekly targets are not achieved and developing action plans to bridge performance gaps.
- Partnering with the Warehouse Leadership team and other stakeholders to ensure that all strategic activities are on track and effectively supported.
- Contributing to the successful implementation of cultural change initiatives and turnover reduction strategies.