Qualifications
Key Responsibilities:Thoroughly review, prepare, and submit warranty and goodwill claims in line with manufacturer and dealership protocols.Oversee and guide the service office staff's activities.Ensure all repair orders are accompanied by comprehensive, accurate, and compliant documentation (technician narratives, labor operations, parts, and coding).Track claim statuses and proactively address rejected, returned, or unpaid claims.Maintain warranty files that are audit-ready and assist with both internal and manufacturer audits.Reconcile warranty receivables and investigate any discrepancies between submissions and payments.Collaborate with Service Advisors and Technicians to guarantee proper documentation and warranty eligibility.Advise the service team on warranty requirements and identify opportunities to enhance claim acceptance rates.Analyze trends in claim rejections and recommend process improvements to minimize errors and chargebacks.Maintain organized and accurate records in accordance with dealership and manufacturer standards.
About the job
At Mercedes-Benz of Beverly Hills, we are dedicated to providing an exceptional guest experience through our commitment to excellence. As part of the nation's leading family-owned automotive group, we invite you to join us in transforming the industry.
As a Warranty Administrator, you will be instrumental in safeguarding the dealership's profitability, ensuring adherence to manufacturer standards, and facilitating an outstanding service experience. If you are meticulous, process-oriented, and value precision, this position offers you the chance to become a vital member of a high-achieving team where your contributions significantly influence compliance and financial outcomes.
About Fletcher Jones Automotive Group
Mercedes-Benz of Beverly Hills is dedicated to delivering an unparalleled automotive experience, fueled by a culture of innovation and integrity. As part of the Fletcher Jones Automotive Group, we pride ourselves on being the nation's premier family-owned automotive group, committed to redefining the standards of the industry.