Junior Help Desk Specialist - Active TS/SCI with CI Poly

Essential Network Security Solutions, LLCWashington, District of Columbia, United States

On-site Full-time

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Experience Level

Entry Level

Qualifications

Requirements:Must hold an active TS/SCI clearance and be willing to obtain a CI Polygraph. Proven experience in providing technical assistance to customers via phone or email, including troubleshooting, diagnosing, and resolving hardware and software issues promptly. Experience handling help desk responsibilities in a classified environment is essential. Exceptional verbal and written communication skills are a must. A minimum of 4 years of relevant experience or a Bachelor's Degree in a related field from an accredited institution recognized by the U. S. Department of Education.

About the job

As a Junior Help Desk Specialist, you will utilize your technical skills to tackle various complex assignments that require innovation and problem-solving capabilities. Your role will involve a significant degree of independence in crafting methodologies and delivering effective solutions to technical challenges. You will be responsible for contributing to performance metrics and ensuring deliverables meet expected standards. This is an on-site position located in Washington, DC.

About Essential Network Security Solutions, LLC

Essential Network Security Solutions, LLC is a distinguished IT consulting and management firm owned by service-disabled veterans. We specialize in delivering innovative solutions to the Department of Defense (DoD) and the Intelligence Community (IC), focusing on Identity, Credential and Access Management (ICAM), Software Development, Cyber and Network Security, System Engineering, and Project Management. Our team comprises highly skilled technical and management experts dedicated to maintaining excellence in client relationships and providing scalable, collaborative infrastructure solutions.

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