RemoteVA PH logo

Junior Helpdesk Technician - Remote Position

RemoteVA PHRemote — Philippines
Remote Full-time $700/mo - $1K/mo

Clicking Apply Now takes you to AutoApply where you can tailor your resume and apply.


Experience Level

Entry Level

Qualifications

Skills & QualificationsRequired:- Excellent communication and listening skills.- Strong understanding of operating systems, networks, and common business applications.- Problem-solving mindset with a client-first attitude.- Quick and accurate typing skills while on calls.- Proficient IT literacy at an advanced user level. Preferred:- Familiarity with ticketing systems and RMM tools (experience with Autotask and DattoRMM is a plus).- Experience supporting Microsoft 365 and Google Workspace.- Relevant IT certifications (MCP, MCSA, ITIL, etc.).- Previous Helpdesk or Managed Service Provider experience.

About the job

Job Summary

Join the RemoteVA PH team as a Junior Helpdesk Technician, where you will be the first line of IT support for our valued clients. In this role, you will be the initial point of contact for incoming helpdesk requests, ensuring that client issues are promptly resolved or escalated with clear and friendly communication. If you are passionate about problem-solving, dedicated to client service, and thrive in a remote IT support environment, we encourage you to apply!

Responsibilities

Customer Service & Support

- Act as the primary contact for client support through phone, email, or ticketing system.

- Troubleshoot basic IT issues remotely while ensuring a positive client experience.

- Maintain consistent communication with clients regarding the status of their requests.

Ticket Management

- Create, manage, and update service tickets using our internal system.

- Document completed work and ensure ticket details are current.

- Split multi-issue tickets and prevent ticket stagnation.

Monitoring Tools

- Review RMM dashboards and perform necessary remedial actions.

- Conduct regular system checks as scheduled.

Project Support

- Occasionally assist the Projects Team with remote implementations and rollouts.

Communication & Reporting

- Escalate complex tickets to senior technicians when necessary.

- Report risks, updates, or client outages promptly.

- Submit required timesheets and reports as needed.

Team Collaboration

- Adhere to SOPs and scheduled tasks diligently.

- Follow security protocols vigilantly.

- Actively contribute to team improvements and innovations.

About RemoteVA PH

RemoteVA PH is a dynamic company that specializes in providing top-notch remote IT support services to clients across various industries. Our mission is to deliver exceptional customer service while ensuring that our clients' IT needs are met efficiently and effectively.

Similar jobs

Browse all companies, explore by city & role, or SEO search pages.

Tailoring 0 resumes

We'll move completed jobs to Ready to Apply automatically.