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Junior IT Operations Analyst

alongside-teamPorto, Porto District, Portugal
Hybrid Full-time

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Experience Level

Entry Level

Qualifications

Technical Requirements:Operating Systems: Proficiency in RedHat, Linux, Windows Server, and Openshift. Cloud & Microservices: Familiarity with AWS, Azure, Microservices, and Lambdas. Monitoring Tools: Experience with Logic Monitor, Nagios, Grafana, and Kibana. Scripting / Automation: Knowledge of Bash and Python. Databases: Basic understanding of databases and troubleshooting. Networking: Fundamental networking knowledge and troubleshooting abilities. Linux Commands: Experience with administration and maintenance commands. Scheduling Tools: Familiarity with Tidle. Understanding of ITIL and best practices in service management. Experience with ticketing tools, preferably JIRA. Profile:Bachelor’s degree in Computer Engineering or a related field. Excellent communication skills and the ability to prioritize tasks effectively. Strong motivation to learn and enhance IT operations skills. Exceptional analytical and problem-solving skills, with a keen attention to detail. Proficient communication skills in English. Ability to thrive in a fast-paced, 24/7 operational environment (including shift work, as needed).

About the job

We are seeking a dedicated Junior IT Operations Analyst to join our dynamic team at alongside-team. This role is vital to the success of our projects focused on financial market management.

Key Responsibilities:

  • Ensure the availability and stability of services in the European market by closely monitoring production and test environments.
  • Assist in identifying and resolving operational alerts and incidents.
  • Manage tickets for incidents, changes, and service requests, ensuring compliance with SLAs.
  • Participate in executing critical incident procedures and preparing post-incident reports.
  • Contribute to the development and upkeep of operational procedures and knowledge articles.

About alongside-team

At alongside-team, we are dedicated to excellence in managing financial markets. Join us as we drive innovation and operational success in the tech landscape.

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