About the job
Join our dynamic team as a Junior Operations Analyst, where your analytical skills will help enhance our clients' operational processes. In this pivotal role, you will collaborate with senior team members to analyze customer operations, pinpoint inefficiencies, and contribute to data-driven recommendations. Your responsibilities will include gathering information, conducting structured analyses, and producing clear presentations and reports in conjunction with senior consultants and client teams.
Key Responsibilities:
• Support operational assessments across customer service, back-office workflows, and support processes.
• Collect, validate, and analyze data from various sources, including performance metrics and interviews.
• Assist in preparing insightful reports, dashboards, and presentations for stakeholders and clients.
• Engage in meetings, workshops, and interviews with customer operation teams.
• Monitor ongoing performance metrics and follow up on actions taken.
• Collaborate with project managers and senior analysts to meet project deadlines.

