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Junior Operations Analyst

ssc-hrCairo, Cairo Governorate, Egypt
Hybrid Full-time

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Experience Level

Entry Level

Qualifications

Qualifications & Skills : • A Bachelor’s degree in Business Administration, Economics, Engineering, Data Analytics, or a related field is preferred. • Strong analytical and problem-solving capabilities, with a keen eye for detail. • Proficiency in data manipulation using Excel or Google Sheets is required; familiarity with Power BI or Tableau is a plus. • Excellent communication and presentation skills in both English and Arabic. • Prior internship experience or 1–2 years in operations, consulting, customer service analysis, or process improvement is advantageous; however, fresh graduates with strong analytical skills will also be considered.

About the job

Join our dynamic team as a Junior Operations Analyst, where your analytical skills will help enhance our clients' operational processes. In this pivotal role, you will collaborate with senior team members to analyze customer operations, pinpoint inefficiencies, and contribute to data-driven recommendations. Your responsibilities will include gathering information, conducting structured analyses, and producing clear presentations and reports in conjunction with senior consultants and client teams.

Key Responsibilities:

 • Support operational assessments across customer service, back-office workflows, and support processes.

 • Collect, validate, and analyze data from various sources, including performance metrics and interviews.

 • Assist in preparing insightful reports, dashboards, and presentations for stakeholders and clients.

 • Engage in meetings, workshops, and interviews with customer operation teams.

 • Monitor ongoing performance metrics and follow up on actions taken.

 • Collaborate with project managers and senior analysts to meet project deadlines.

About ssc-hr

At ssc-hr, we are dedicated to enhancing operational excellence for our clients through innovative solutions and expert analysis. Our team thrives on collaboration and is committed to delivering impactful insights that drive success.

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