companyInter logo

Junior Training Analyst (KPIs)

InterBelo Horizonte, MG
On-site Full-time

Clicking Apply Now takes you to AutoApply where you can tailor your resume and apply.


Unlock Your Potential

Generate Job-Optimized Resume

One Click And Our AI Optimizes Your Resume to Match The Job Description.

Is Your Resume Optimized For This Role?

Find Out If You're Highlighting The Right Skills And Fix What's Missing

Experience Level

Entry Level

Qualifications

Candidates should possess strong analytical skills, attention to detail, and the ability to work collaboratively in a team environment. Familiarity with performance metrics and training governance is preferred. A proactive attitude and eagerness to learn will be key to success in this role.

About the job

Join the Inter team today!

At Inter, we believe that every day marks the beginning of the future through the technology you create, the connections you foster, and the ideas you share. We are a comprehensive Super App offering digital banking solutions, investments, credit, insurance, a marketplace, and other essential services. More than just a platform, we are a dynamic team in constant evolution.

With this fast-paced environment, new opportunities arise regularly. Now is your chance to explore this smart way to invest in your career. Come and join us! #sanguelaranja!

About the Position and Role Mission

You will be part of the team responsible for enhancing the operational performance and specialization of Inter's BPO operations. Your role will focus on managing performance indicators, ensuring adherence to applications, and structuring training governance. Your mission is to ensure that BPO agents are increasingly specialized, aligned with processes, and delivering consistent results through development paths, metrics monitoring, and robust governance practices.

Your Daily Responsibilities Include:

  • Monitoring and managing performance indicators (KPIs, SLAs, quality and productivity metrics);
  • Tracking and ensuring adherence to applications used by BPO agents, identifying gaps, and proposing corrective actions;
  • Structuring and executing training and development paths focused on BPO agent specialization;
  • Engaging in governance initiatives to ensure quality adherence and performance enhancement.

About Inter

Inter is an innovative digital banking platform that provides a wide range of financial services. Our mission is to transform the way people interact with their finances, making banking more accessible, efficient, and user-friendly. Join us in shaping the future of banking.

Similar jobs

Tailoring 0 resumes

We'll move completed jobs to Ready to Apply automatically.