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Knowledge Management Lead

HelpriseWarsaw, Masovian Voivodeship, Poland
On-site Full-time

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Experience Level

Experience

Qualifications

QualificationsPreferred Bachelor's Degree in Business, Communications, Information Science, Journalism, Library Science, Management, or equivalent knowledge management certifications. Minimum of 4 years of experience in knowledge management, learning and development, content creation, or related fields. Proven experience leading small to medium-sized projects. Experience collaborating on large-scale projects. Demonstrated leadership in a professional setting. Strong enthusiasm for learning and applying knowledge management methodologies and tools. Ability to work collaboratively across departments; proactive and persuasive in team interactions. Experience thriving in fast-paced environments, delivering high-quality solutions promptly. Autonomous work capability while navigating new and uncertain business initiatives. Exceptional facilitation, program management, and communication skills. Familiarity with KM & Documentation platforms such as Confluence, Readme, Documentum, etc. Experience in regulated environments within financial services or similar preferred, but not mandatory.

About the job

At Helprise, we harmonize global expertise with local talent, collaborating with organizations that prioritize quality, partnership, and accountability. We create cohesive teams that deliver impactful solutions by strategically aligning skills with business objectives. Joining us means becoming part of a deliberate approach to team formation.

YOUR ROLE

  • Drive initiatives in knowledge management and oversee operational knowledge by employing creative and engaging methods.
  • Research and introduce a new knowledge management system aimed at enhancing information organization, boosting user engagement, and elevating satisfaction levels.
  • Identify, categorize, and monitor all operational knowledge assets, including job aids, SOPs, policies, guides, training materials, scripts, and email templates.
  • Collaborate with subject matter experts to ensure the accuracy and clarity of knowledge, making edits and updates as necessary.
  • Work alongside cross-functional teams to guarantee comprehensive documentation of requirements and practices.
  • Design and execute cross-functional knowledge approval workflows.
  • Oversee the ongoing maintenance of all operational knowledge and champion continuous improvement efforts.
  • Recognize and address additional knowledge management requirements (e.g., technical writing, instructional design).
  • Guide and mentor team members involved in knowledge management initiatives.
  • Utilize technology to offer realistic references on our website and application, including emulators and simulators.

About Helprise

Helprise is a dynamic organization that connects specialized talent with companies that value quality and responsibility. We believe in forging strong partnerships and building teams that can drive significant impact through precise skill alignment.

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