About the job
At Helprise, we harmonize global expertise with local talent, collaborating with organizations that prioritize quality, partnership, and accountability. We create cohesive teams that deliver impactful solutions by strategically aligning skills with business objectives. Joining us means becoming part of a deliberate approach to team formation.
YOUR ROLE
- Drive initiatives in knowledge management and oversee operational knowledge by employing creative and engaging methods.
- Research and introduce a new knowledge management system aimed at enhancing information organization, boosting user engagement, and elevating satisfaction levels.
- Identify, categorize, and monitor all operational knowledge assets, including job aids, SOPs, policies, guides, training materials, scripts, and email templates.
- Collaborate with subject matter experts to ensure the accuracy and clarity of knowledge, making edits and updates as necessary.
- Work alongside cross-functional teams to guarantee comprehensive documentation of requirements and practices.
- Design and execute cross-functional knowledge approval workflows.
- Oversee the ongoing maintenance of all operational knowledge and champion continuous improvement efforts.
- Recognize and address additional knowledge management requirements (e.g., technical writing, instructional design).
- Guide and mentor team members involved in knowledge management initiatives.
- Utilize technology to offer realistic references on our website and application, including emulators and simulators.

