About the job
Are you enthusiastic about customer support and technology? Join one of the leading BPO companies in Lisbon! Our client is a globally recognized leader and one of the largest employers in Portugal, consistently hailed as an exceptional workplace. They have been acknowledged multiple times by the Great Place to Work Institute and Exame Magazine as one of the best companies to work for in Portugal.
Your primary responsibility as a Customer Support Agent will be to deliver outstanding service to customers while collaborating with prestigious global brands.
Your Responsibilities:
- Manage inbound calls and address customer inquiries effectively;
- Provide timely and empathetic support to resolve customer service issues;
- Ensure accurate data input regarding customer inquiries and feedback in the customer service database;
- Troubleshoot using open-ended questions, support documents, and system training;
- Offer solutions to common problems or frequently asked questions.
