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L2/L3 Application Support Engineer - E-commerce Solutions

vilgainPraha, Praha, Hlavní město, Czechia
On-site Full-time

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Experience Level

Experience

Qualifications

3+ years in L2/L3 support: Preferably in e-commerce, retail, or logistics environments. Experience with Odoo (v14+) or similar systems: Must comprehend the logic and configuration, not just usage. Proficient in SQL/MySQL: Capable of crafting diagnostic queries and analyzing EXPLAIN plans. Analytical approach: Ability to investigate and identify root causes of issues. Strong communication skills: Ability to articulate technical information clearly and effectively.

About the job

Join our dynamic team at vilgain, where we're building an innovative e-commerce platform serving all of Europe. Our operations are powered by Odoo ERP and our proprietary WMS, including AutoStore technology. We are on the lookout for a technically adept L2/L3 Application Support Engineer who can ensure our systems remain operational and tackle complex issues beyond simple server restarts.

Key Responsibilities:

  • L2/L3 Escalation Point: Manage and resolve intricate incidents in Odoo and WMS that are escalated from the first line of support.

  • Diagnosis and Root Cause Analysis: Conduct analyses to identify root causes, fix application logic, and optimize database performance and integrations.

  • Odoo Core Support: Administer modules (purchasing, manufacturing, inventory, accounting), configure workflows, automated actions, and custom fields.

  • WMS & Logistics: Support inventory flows, pick-pack-ship logic, and hardware communication (AutoStore, conveyors).

  • Integration and Data Management: Debug API (JSON/XML) interactions between the e-shop, Odoo, WMS, and logistics partners.

  • Monitoring and SQL: Write SQL queries for data repairs and reporting, monitor system health using Grafana.

  • Collaboration: Work closely with developers on code reviews and validation of fixes in staging before deployment.

Qualifications:

  • 3+ years in L2/L3 support: Experience in e-commerce, retail, or logistics preferred.

  • Familiarity with Odoo (v14+) or similar tools: Must understand its logic and be able to configure it (not just use it).

  • Strong SQL/MySQL skills: Ability to write diagnostic queries and interpret EXPLAIN plans.

  • Analytical mindset: Dive deep to uncover the true cause of issues.

  • Communication: Excellent verbal and written communication skills.

About vilgain

At vilgain, we are focused on creating cutting-edge e-commerce solutions that empower businesses across Europe. Our commitment to innovation and operational excellence is reflected in our use of advanced technologies like Odoo ERP and our custom WMS, ensuring efficiency and reliability in our processes.

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