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Lead Project Management Officer

DOSSSan Francisco
On-site Full-time

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Experience Level

Manager

Qualifications

We are looking for a candidate who embodies a proactive and accountable mindset, with a strong focus on customer satisfaction. Ideal candidates should have a willingness to dive into operational and technical details. While prior experience in ERP or related industries is beneficial, we emphasize the importance of adaptability and a collaborative spirit.

About the job

DOSS builds an AI-native Operations Cloud for businesses handling physical products, aiming to replace spreadsheets and rigid ERP systems with a more adaptive solution. The company’s platform helps organizations manage goods, finances, and data in real time, making it easier to automate workflows and adapt as needs change. DOSS recently raised $55M in Series B funding, backed by leading investors, and serves operators seeking agility and precision in their operations.

Role overview

The Lead Project Management Officer (PMO) leads the PMO team at DOSS and plays a central part in ensuring client success. This position connects product, data, operations, implementation, and customer relationship management. The Lead PMO oversees the entire post-sales product operations and implementation process, supporting clients from initial engagement through to go-live.

What you will do

  • Collaborate with client leadership to understand operational and financial workflows, including the movement of goods, information, and money.
  • Design product data models, workflows, and system integrations tailored to client needs.
  • Configure and build solutions on the DOSS ERP platform.
  • Lead User Acceptance Testing (UAT) and manage the go-live phase for client implementations.
  • Guide the end-to-end ERP lifecycle for upper mid-market and enterprise clients, ensuring their success.
  • Contribute to the development of new product features and solutions within the DOSS ERP environment.
  • Advance best practices and drive process improvements within the PMO team.

Requirements

  • Strong sense of ownership and accountability in project delivery.
  • Commitment to excellent customer service, with effective client and stakeholder management skills.
  • Interest in both operational and technical details.
  • ERP or industry experience is helpful but not required. Team members come from a range of business and technical backgrounds.

About DOSS

DOSS is at the forefront of operational technology, offering a groundbreaking Operations Cloud that reshapes how businesses manage their logistics and financial systems. Our goal is to provide an agile, user-friendly platform that enhances efficiency and supports businesses in navigating the complexities of their operations with confidence.

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