About the job
Join Our Team
Are you passionate about pioneering projects that harness advanced AI technology to unlock significant benefits from meetings and conversations? Become a vital member of our core AI team at Otter.ai, where you will collaborate with seasoned scientists and engineers dedicated to machine learning. As a Senior Machine Learning Engineer, your expertise in software engineering will be crucial in scaling and refining our machine learning systems. You will play a key role in transforming innovative research into production-ready features that enhance Otter’s summarization and conversational intelligence products.
Your Contributions
- Design, construct, and advance extensive SID / ASR / NLP / LLM systems that drive essential product experiences, including summarization, chat, and speech comprehension for millions of interactions.
- Lead the creation and execution of training, fine-tuning, post-training, and inference methodologies for large language and speech models utilizing PyTorch and/or JAX while balancing quality, latency, cost, and dependability.
- Innovate and enhance model architectures, loss functions, decoding techniques, and training methodologies for speech and language models, guided by research insights and production restrictions.
- Oversee the entire ML system lifecycle, from initial research prototyping to production deployment, continuous monitoring, iteration, and long-term maintenance.
- Collaborate closely with product and infrastructure teams to translate groundbreaking research into scalable, production-grade systems that yield measurable user and business outcomes.
- Champion system-level enhancements in model performance, robustness, observability, and operational excellence using real-world conversational data.
- Establish technical direction and best practices for ML infrastructure, data pipelines, evaluation frameworks, and deployment workflows within a cloud environment.
- Diagnose and resolve complex issues related to model behavior, data quality, scalability, and system interactions, often preemptively before they affect users.
- Mentor and uplift fellow engineers, contributing to team standards, evaluating designs, and fostering a culture of sound technical decision-making and execution.

