Lead Software Engineer - Commerce Platform

About UsAt Heidi Health, we strive for a more harmonious approach to healthcare—one that prioritizes continuous and deeply human care. Our mission is to create an AI Care Partner that collaborates with clinicians, enabling them to deliver exceptional patient care.Our diverse team comprises doctors, engineers, designers, researchers, and creatives dedicated t…

About UsAt Heidi, we believe healthcare deserves a more harmonious approach that emphasizes continuous and human-centric care. Our innovative AI Care Partner is designed to work in tandem with clinicians, making this vision a reality.Our diverse team consists of doctors, engineers, designers, researchers, and creative minds, all dedicated to developing tools that enable clinicians to concentrate on what truly matters: their patients.In just 18 months, we have successfully contributed over 18 million hours back to healthcare professionals, facilitating 73 million patient visits across 116 countries. Presently, Heidi supports more than two million patient visits globally each week.With nearly $100 million in funding, we are expanding our reach in the US, UK, Canada, and Europe, collaborating with prominent health systems including the NHS, Beth Israel Lahey Health, and Monash Health.Your RoleAs a Senior AI Engineer, you will collaborate closely with the Engineering Manager to design and scale the backend services that drive our AI-powered products.Key ResponsibilitiesDesign and develop backend services to support LLM-based agents and clinical automation.Create secure and scalable APIs & data models that can be easily extended by other teams.Enhance performance and cost-efficiency through profiling, database tuning, and optimizing cloud resources.Automate quality assurance by writing unit and integration tests, crafting alerts, and maintaining on-call runbooks to ensure clinicians can rely on every interaction.Collaborate with product, design, and engineering teams to deliver new features from concept to production in a matter of weeks.QualificationsStrong foundation in software engineering principles; proficiency in Python is essential, but versatility across technologies is valued.Extensive database knowledge, including schema design, query optimization, and scaling for both relational and NoSQL databases.Proficiency in cloud technologies (GCP or AWS), including containers, CI/CD, infrastructure as code, security, and observability.Experience building scalable systems that handle large volumes of data and high-traffic environments.

About UsAt Heidi Health, we believe that healthcare deserves a more harmonious approach—one that fosters continuous, human-centered care. Our innovative AI Care Partner is designed to collaborate seamlessly with clinicians, enhancing the quality of care delivered to patients.Our diverse team comprises doctors, engineers, designers, researchers, and creatives, all dedicated to developing solutions that empower clinicians to prioritize their patients effectively.In just a year and a half, Heidi has reclaimed over 18 million hours for healthcare professionals globally, supporting 73 million patient visits across 116 countries. Currently, we power more than two million patient visits weekly worldwide.With nearly $100 million in funding, we are expanding our footprint in the US, UK, Canada, and Europe, partnering with leading health systems such as NHS, Beth Israel Lahey Health, and Monash Health.

About UsAt Heidi Health, we believe that healthcare deserves a more harmonious approach—one that fosters continuity and compassion in care. We are developing an AI Care Partner designed to assist clinicians in delivering superior patient care.Our diverse team of medical professionals, engineers, designers, researchers, and innovators is committed to creating solutions that empower clinicians to prioritize their patients' needs.In just a year and a half, Heidi has reclaimed over 18 million hours for healthcare professionals, facilitating 73 million patient interactions in 116 countries. Currently, Heidi supports over two million patient visits weekly around the globe.With nearly $100 million in funding, we are expanding our presence in the US, UK, Canada, and Europe, collaborating with prestigious health systems such as the NHS, Beth Israel Lahey Health, and Monash Health.Your RoleAs a Senior LLMOps Engineer on the Model Platform team, you will work closely with our Engineering Manager to lead the development of a robust infrastructure that supports our model lifecycle. Your primary goal will be to establish a scalable and reliable platform for the deployment and management of our large language models (LLMs). You will spearhead the design and execution of our LLMOps strategy, ensuring seamless transitions for our AI engineers from model development to production.You will leverage your extensive infrastructure expertise alongside MLOps principles to tackle the critical challenges of serving models at scale.Key Responsibilities:Lead LLMOps Platform Development: Architect, design, and implement our comprehensive LLMOps platform, overseeing everything from data ingestion and model training pipelines to production deployment and monitoring.Automate the LLM Lifecycle: Develop and sustain robust CI/CD/CT (Continuous Integration/Continuous Delivery/Continuous Training) pipelines to automate the testing, validation, and deployment of large language models.Ensure Scalable and Reliable Deployment: Create highly available and scalable model serving solutions utilizing modern infrastructure such as Kubernetes, ensuring low latency and high throughput for our production services.Collaborate with AI and Engineering Teams: Work in partnership with AI engineers and other technical teams to enhance our model deployment processes.

Who is Heidi?At Heidi Health, we believe healthcare deserves a more harmonious rhythm—one that ensures continuous and deeply human care. Our vision is to create an AI Care Partner that collaborates with clinicians to realize this goal.Our diverse team consists of doctors, engineers, designers, researchers, and creatives, all dedicated to building tools that enable clinicians to focus on what matters most: their patients.In just 18 months, Heidi has returned over 18 million hours to healthcare professionals, facilitating 73 million patient visits across 116 countries. Currently, we power more than two million patient visits each week globally.With nearly $100 million in funding, we are expanding in the US, UK, Canada, and Europe, partnering with leading healthcare systems such as the NHS, Beth Israel Lahey Health, and Monash Health.The QA Internship ProgramOur QA Internship is tailored for inquisitive, detail-oriented individuals eager to learn the intricacies of real-world software testing, validation, and release processes.This internship initially emphasizes manual testing, focusing on ensuring the quality of features in production. You will collaborate closely with engineers and product managers to identify edge cases, critically analyze feature behavior, and ensure stable and reliable releases.As you gain experience and confidence, there may be opportunities to delve into test automation and contribute to streamlining our QA processes.You'll be integrated directly within an engineering team, playing a vital role in testing actual product features utilized in production daily.Your ResponsibilitiesAs a QA Intern, your tasks will include:Conducting manual tests on product features prior to their release to production.Critically analyzing product behavior to identify potential edge cases and failure scenarios.Designing and executing test scenarios based on requirements, even in their incomplete state.Early identification of risks and bugs to help prevent issues from reaching production.Close collaboration with engineers, product managers, and designers throughout feature development.

About Heidi HealthAt Heidi Health, we are dedicated to revolutionizing healthcare delivery by significantly reducing the time it takes to provide exceptional care.Our vision for 2050 is a world where every healthcare professional utilizes AI systems that alleviate administrative tasks, thus enhancing the quality and accessibility of care for patients globally.Currently, we offer a range of innovative tools designed to modernize documentation. In the near future, we aim to empower healthcare organizations with AI assistants that will eliminate the mundane aspects of both clinical and administrative work.Our team consists of a diverse group of insightful leaders and talented individuals eager to demonstrate their capabilities. We accomplish in six months what our competitors typically achieve in four years.Having recently secured Series B funding from leading investors in the US and UK, we are poised for extraordinary growth.As we continue to expand rapidly, we are seeking exceptional individuals who are enthusiastic about contributing to the future of healthcare.Why Submit Your Expression of Interest?If you don’t find a specific opening that aligns with your experience, or if you are simply excited about our mission, we would love to hear from you.By submitting an Expression of Interest, you will become a part of the Heidi Talent Community. This allows you to introduce yourself and stay connected as we grow. When new opportunities arise that match your skills and interests, our Talent team will reach out.Ideal Candidates Will:Be passionate about leveraging technology to improve healthcare.Be excited to work for a purpose-driven organization.Thrive in a dynamic and fast-paced environment.Value collaboration, creativity, and taking ownership of their work.Exhibit curiosity, empathy, and a growth mindset.What to Expect:Your profile will be assessed by our Talent team.If there is a potential fit for current or future roles, we will reach out to you for a conversation.You will remain a part of our talent community, and we will keep you updated as Heidi continues to grow.

Who We AreAt Heidi Health, we believe that healthcare deserves a more harmonious approach—one that ensures continuous and compassionate care. Our mission is to create an AI Care Partner that collaborates seamlessly with clinicians to enhance patient experiences.Our diverse team comprises doctors, engineers, designers, researchers, and creative minds, all committed to developing tools that allow healthcare providers to concentrate on what truly matters: their patients.In just a year and a half, Heidi has returned over 18 million hours to healthcare professionals, facilitating 73 million patient visits across 116 countries. Currently, our platform powers more than two million patient visits weekly worldwide.With nearly $100 million in funding, we are expanding our footprint in the US, UK, Canada, and Europe, collaborating with top health systems including the NHS, Beth Israel Lahey Health, and Monash Health.The RoleAs a Business Development Representative, you will be an integral part of our team, assisting our Account Executives in amplifying Heidi's impact across healthcare organizations. This role emphasizes quality over quantity, requiring meticulous research, compelling messaging, and effective collaboration to achieve success.What You’ll DoCollaborate with Account Executives to devise and implement outbound strategies targeting key accounts.Conduct in-depth research to map healthcare organizations, pinpointing essential stakeholders, buying committees, and decision-makers.Generate high-quality, well-qualified meetings through personalized outreach via email, phone, LinkedIn, and other platforms.Support account-based initiatives by tailoring messaging to address the unique challenges and priorities of health systems.Ensure accurate documentation of activities, notes, and pipeline health within our CRM.Learn and articulate Heidi’s value proposition effectively to senior clinical, operational, and executive leaders.Provide market feedback to enhance messaging, positioning, and sales strategies.Consistently meet (and strive to exceed) activity and pipeline targets that underpin long-cycle, high-value deals.

Welcome to HeidiRecognized by the Financial Review as "The AI startup growing faster than Canva," Heidi Health is on an incredible journey. In just 18 months, we’ve facilitated over 73 million patient visits, establishing ourselves as one of the fastest-growing companies globally.Transitioning from a broad healthcare AI focus, we are now committed to creating the finest AI Care Partner on Earth. Today, we support over 2 million patient sessions each week across 116 countries and in more than 110 languages, with hundreds of thousands of clinicians utilizing Heidi for seamless documentation.Our mission is straightforward: to enhance the human connection at the core of healthcare.Having found product-market fit with individual clinicians through our freemium medical scribe, we are transforming unstructured clinical visits into organized text artifacts. Clinicians and healthcare organizations appreciate our approach. We are now poised to expand beyond documentation, enabling clinicians to delegate tasks to Heidi, thereby improving patient care and alleviating system bottlenecks.This is where you step in.The OpportunityWe seek a talented Product Designer who is adept at designing, prototyping, and delivering exceptional user experiences. You will understand the nuances between functional software and software that delights users.At Heidi, clinicians utilize our platform to focus more on patient care rather than being bogged down by technology. We strive to make our product as intuitive and satisfying as the best software experiences you've had—cohesive, responsive, and precise in every interaction. When tools feel right, clinicians can devote more time to patients.In this role, you will be responsible for the product's cohesive design language—ensuring shared patterns and a consistent user experience. You will collaborate closely with engineers, contribute code when necessary, and pay attention to both the details like 3px padding and the overall information architecture.This position is based in Melbourne or Sydney. Exceptional candidates from other locations are also welcome to apply.We prioritize your work over your previous company affiliations. Show us your portfolio and explain why your work stands out.

About UsAt Heidi Health, we believe that healthcare deserves a better rhythm—one that ensures continuous, human-centric care. Our innovative AI Care Partner is designed to work seamlessly alongside clinicians, transforming the healthcare experience.Our diverse team comprises doctors, engineers, designers, researchers, and creatives dedicated to building tools that empower clinicians to focus on what truly matters: their patients.In just 18 months, Heidi has reclaimed over 18 million hours for healthcare professionals, facilitating 73 million patient visits across 116 countries. Today, our technology supports more than two million patient visits globally each week.With nearly $100 million in funding, we are expanding our presence in the US, UK, Canada, and Europe, collaborating with leading health systems such as the NHS, Beth Israel Lahey Health, and Monash Health.

Join our innovative product team at Squiz, dedicated to creating a cutting-edge cloud-based Digital Experience Platform (DXP). Our platform boasts essential features such as Content Management, Optimization tools, AI Conversation, and Platform services.We are looking for a talented and experienced Senior Fullstack Software Engineer to become a vital member of our Product Engineering team, focusing on our flagship Content Management System, Matrix. The ideal candidate will possess several years of hands-on experience in developing and maintaining enterprise-level software solutions, demonstrating expertise in PHP and AWS stacks, along with proficiency across various technologies throughout all layers of the application.This position offers flexibility in work location and is open to all candidates on the east coast of Australia.The role is hybrid, enabling you to choose your optimal work environment while maintaining productivity.

About UsAt Heidi Health, we believe that healthcare deserves a more harmonious approach—one that prioritizes continuity and the human touch. Our innovative AI Care Partner collaborates with clinicians to enhance the care experience.We are a diverse team comprising doctors, engineers, designers, researchers, and creative minds dedicated to developing tools that allow healthcare professionals to concentrate on their most important task: caring for patients.In just 18 months, we have significantly impacted the healthcare landscape, returning over 18 million hours to healthcare providers and supporting 73 million patient visits across 116 countries. Currently, Heidi empowers more than two million patient visits each week globally.With nearly $100 million in funding, we are expanding our presence in the US, UK, Canada, and Europe, collaborating with leading health systems such as NHS, Beth Israel Lahey Health, and Monash Health.The RoleAs our primary frontend expert, you will design and construct user interfaces that are not only aesthetically pleasing but also robust and efficient. You will collaborate closely with cross-functional teams—including product, design, and backend—to create seamless, top-notch user experiences while establishing the technical roadmap for our engineering team.Your background includes experience in a high-growth startup environment, particularly in building SaaS products. You possess a deep understanding of the challenges engineers encounter, as well as a solid grasp of design principles to prioritize essential features and functionalities.Your unique ability lies in effortlessly bridging the gap between technical specifications and business requirements, transforming high-level designs into practical solutions.You thrive in dynamic situations and appreciate the nuances of a flexible, flat-structured work environment. Your quick understanding of the complexities involved in developing AI products for the international healthcare market will be invaluable.While you will provide technical leadership and mentorship, you will remain actively involved in coding, delivering high-quality code alongside our engineering team.What You’ll AchieveYou will have the opportunity to collaborate with the engineering visionaries behind Heidi, developing AI products that will revolutionize healthcare.Independently produce elegant and reliable code while considering design structure and scalability.Team up with colleagues to tackle exciting technical challenges and accelerate growth.Engage in research and implement best engineering practices.

Role Overview Heidi Health is looking for a Senior Software Engineer to focus on our Commerce Platform. This position is based in Melbourne. The role centers on building scalable systems that improve user experience and support smoother business operations. What You Will Do Work closely with product, design, and other engineering teams to deliver new features and maintain core platform functionality. Design, implement, and support high-quality software solutions for commerce workflows. Contribute to decisions that shape both the technical direction and user experience of our platform.

Seize this extraordinary opportunity designed for the brightest young minds worldwide!We assess Expressions of Interest (EOIs) continuously and reach out directly as positions become available. By submitting your EOI early, you can secure a prime position in our hiring queue. Please note, this is not an active job vacancy; it’s your chance to make your mark with us.It’s rare for one of the fastest-growing startups globally to welcome junior generalists for hands-on experience, even without prior experience.This role is not about your familiarity with Growth, Product, or Operations. What truly matters is your inherent intelligence, sound judgment, and a proactive approach to creating tangible results.While specific skills can be quickly acquired, the foundational mindset cannot.Perfection is secondary; what counts is effective execution.If your instinct leans towards explaining actions rather than taking them, this may prove challenging for you.About UsAt Heidi, we believe healthcare deserves a more harmonious rhythm—one that fosters continuous, deeply human care. We are developing an AI Care Partner that collaborates with clinicians to achieve this vision.Our team comprises doctors, engineers, designers, researchers, and creatives dedicated to crafting tools that enable clinicians to focus on what matters most: their patients.In just 18 months, Heidi has contributed over 18 million hours back to healthcare professionals, facilitating 73 million patient visits across 116 countries. Currently, more than two million patient visits weekly are powered by Heidi around the globe.Supported by nearly $100 million in funding, we are expanding in the US, UK, Canada, and Europe, collaborating with leading health systems such as the NHS, Beth Israel Lahey Health, and Monash Health.What We SeekWe need individuals who are exceptionally sharp and versatile, capable of switching contexts across various functions.No prior experience is necessary; we prioritize your innate qualities (intelligence and initiative).You will share the company’s existential weight alongside the founders and early employees.If you are the right fit, you will relish every moment.Ideal candidates are those seeking limitless growth; you don’t want to be constrained by annual promotion cycles or corporate monotony. Your accomplishments will define your growth trajectory.

About Heidi:At Heidi, we are revolutionizing healthcare with our AI Care Partner, which assists clinicians throughout the care continuum, from documentation to patient interaction.Our mission is to double the capacity of healthcare while maintaining a deeply human touch. In just 18 months, our technology has saved clinicians over 18 million hours and facilitated more than 73 million patient visits worldwide. Currently, Heidi is empowering over two million patient visits weekly across 116 countries in more than 110 languages.Founded by healthcare professionals, Heidi unites a diverse team of clinicians, engineers, designers, and scientists, all dedicated to enhancing the human connection at the core of healthcare.With nearly $100 million in funding, we are rapidly expanding into the USA, UK, Canada, and Europe, collaborating with prestigious health systems including NHS, Beth Israel Lahey Health, MaineGeneral, and Monash Health.We are committed to swift action where it matters while adhering to proven methods, as we shape the future of healthcare. Are you ready to take on this exciting challenge?Position Overview:As an APJ Clinical Associate, you will play a crucial role in supporting our clinical AI product's customer success initiatives for our clients based in Japan. Your primary responsibilities will include creating detailed and accurate document templates for our users on the Heidi platform, along with generating engaging written and video content for our website.You will collaborate closely with our Medical Knowledge (MK) and Business teams.Key Responsibilities:Leverage your clinical expertise to design and customize specialized note and document templates as requested by clinicians and the MK & Business teams.Transform clinical notes and documentation examples provided by users into well-crafted templates compatible with Heidi.Work together with users to optimize and enhance their existing templates to ensure desired outcomes.Create content for our website and produce short videos showcasing how Heidi’s templates can be utilized by clinicians across various settings.Develop a comprehensive understanding of our product and how clients incorporate Heidi into their practices.Deliver exceptional customer support to ensure user satisfaction.

Join Amber Electric as a Software Engineer within our rapidly growing Product & Technology team, where you will report directly to the CTO. In this role, you'll be instrumental in developing and supporting innovative products that empower our customers to take control of their energy usage.The Amber Electric product team focuses on:Creating user-friendly Mobile & Web applications for customers to monitor and manage their energy consumption.Building a dynamic pricing and billing engine that reflects real-time energy pricing.Integrating home automation solutions that adjust electricity usage based on pricing and renewable energy availability.Enhancing our marketing site and associated tools to accelerate customer growth.Our technology stack includes a React Native mobile app, various React web frontends, and a Serverless Lambda backend hosted on AWS. We utilize TypeScript throughout and implement Apollo GraphQL within our architecture. For further insights into our tech stack, feel free to visit here.At Amber, we believe in fostering a champion team rather than merely assembling a team of champions. We value versatile team members who can contribute across different layers of our stack. Our commitment to diversity and inclusion shapes our workplace culture, and we seek engineers who thrive in collaborative environments as much as they excel in coding.

Join Shield AI as an Engineering Lead for Autonomy Software!At Shield AI, we are dedicated to safeguarding service members and civilians through advanced intelligent systems. Founded in 2015, our venture-backed deep-tech company specializes in innovative products such as the V-BAT and X-BAT aircrafts, as well as the Hivemind Enterprise and Vision product lines. With a global presence spanning the U.S., Europe, the Middle East, and Asia-Pacific, our technology is actively deployed in operations around the world. To learn more about our mission and values, visit www.shield.ai and connect with us on LinkedIn, X, Instagram, and YouTube.About the Role:As the Engineering Lead for Autonomy Software, you will spearhead the development of groundbreaking autonomy solutions that empower unmanned systems to navigate and operate intelligently within complex, real-world scenarios. Your leadership will guide multidisciplinary teams through the entire lifecycle of high-performance autonomy solutions—from algorithm conception and software development to system integration and field testing. Working at the exciting intersection of robotics, aerospace, and software engineering, you will be responsible for driving essential capabilities from initial concept to successful flight, delivering resilient and scalable systems that excel in dynamic and contested environments.

Role Overview Speechify is looking for an iOS Core Product Software Engineer based in Melbourne, Australia. This role focuses on building and improving iOS applications that help users access Speechify’s products smoothly and reliably. What You Will Do Develop and enhance features for Speechify’s iOS apps Work with teams across engineering, design, and product to define and deliver new functionality Troubleshoot and resolve technical issues to keep the app running smoothly Contribute to a strong user experience and high app performance Location This position is based in Melbourne, Australia.

The Platform Workflows Team at Canva is looking for a Senior Software Engineer based in Melbourne. This position centers on building and improving the core features that power Canva’s platform. Role overview As a senior engineer, you will design, develop, and implement software solutions that strengthen platform capabilities. Collaboration with cross-functional teams is a key part of the job, ensuring that new features and improvements align with user needs and company goals. What you will do Work closely with engineers, designers, and product managers to deliver high-impact projects Contribute to the architecture and development of new platform features Focus on enhancing the user experience through well-crafted software solutions Team environment The team values creativity and open collaboration. This role offers the chance to work with modern technologies and contribute to the ongoing evolution of Canva’s platform.

About UsAt Heidi, we believe that healthcare deserves a new rhythm—one that fosters continuous and compassionate care. Our innovative AI Care Partner is designed to work seamlessly with clinicians, enhancing their ability to provide exceptional patient care.Our dynamic team comprises doctors, engineers, designers, researchers, and creatives committed to developing tools that allow healthcare professionals to focus on what truly matters—their patients.In just 18 months, Heidi has reclaimed over 18 million hours for healthcare providers, facilitating 73 million patient visits across 116 countries. We are proud to support over two million patient visits each week on a global scale.With nearly $100 million in funding, Heidi is expanding in the US, UK, Canada, and Europe, collaborating with leading health systems such as the NHS, Beth Israel Lahey Health, and Monash Health.Your RoleAs a Senior AI Engineer on our Orchestration team, you will spearhead the design and implementation of a clinician-grade retrieval and question-answering framework. This will encompass data ingestion, indexing, ranking, grounding, and secure deployment.You will establish the technical vision, define quality standards, and guide collaborative efforts among engineering, product, and clinical teams.Transitioning between research and production, you will transform prototypes into dependable services with defined SLAs, traceable outputs, and relevant metrics that are crucial in clinical settings.Key Responsibilities:Architect end-to-end systems for literature and guideline ingestion, normalization, metadata extraction, de-duplication, and versioning.Develop hybrid search and retrieval solutions: combining lexical, vector, and re-ranking methodologies while adhering to strict latency and cost constraints.Create grounding and answer synthesis mechanisms that accurately cite sources, maintain provenance, and quantify confidence levels.Lead model enhancements through prompting, fine-tuning, distillation, and integration of tools to boost reliability, coverage, and utility.Establish gold-standard evaluation metrics: including offline information retrieval metrics, factuality audits, and human review processes.Conduct online experiments to continuously refine and validate model performance.