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Lead Technical Representative

On Running AGNew York City
On-site Full-time

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Experience Level

Manager

Qualifications

Your Qualifications6+ years of experience in technical representation, field marketing, retail management, or sales roles within a premium performance-oriented global brand or retailer. Proven ability to build and maintain influential relationships within the run specialty or outdoor retail industries across a diverse regional footprint. Strong proficiency in leveraging CRM and project management tools such as Salesforce, Asana, or ThirdChannel to enhance workflow and monitor team productivity. Expertise in event production and experiential marketing with a knack for translating complex human physiology and product technology into impactful training and experiences.

About the job

On Running AG is seeking a Lead Technical Representative based in New York City. This position plays a central role in advancing On's strategic growth across the region. The Lead Technical Representative reports to the Senior Lead Technical Representatives within the Brand Experience team and guides a group of Technical Representatives. The focus: deliver outstanding service to key wholesale partners and foster strong brand loyalty in local communities. This role combines project leadership with hands-on coaching, ensuring On's premium standards are upheld in every training, trial, and retail interaction.

Main Responsibilities

  • Oversee and grow a regional team of Technical Representatives, handling recruitment, onboarding, and ongoing development to drive strong results.
  • Mentor team members to deepen their technical expertise, strengthen relationship-building skills, and support their career progression within Brand Experience.
  • Lead the delivery of high-quality dealer training programs, including Oniversity and Key Account Summits, maintaining consistency and brand standards across the region.
  • Serve as a strategic contact for major national accounts, offering specialized education and integrated marketing support.
  • Use tools such as Salesforce, ThirdChannel, and Asana to monitor team performance, spot potential risks, and provide data-driven recommendations.
  • Work closely with Sales, Marketing, Trade, and Operations teams to ensure grassroots initiatives support larger seasonal campaigns and business goals.
  • Develop new ways to engage retailers and consumers, challenging traditional technical representative programs to create memorable experiences.
  • Manage complex regional projects and budgets, making the most of resources to increase product trials and community involvement.

About On Running AG

At On Running, we are committed to revolutionizing the running experience. Our innovative approach combines cutting-edge technology with a passion for performance, ensuring that every runner can achieve their best. Join us as we expand our presence and continue to inspire communities through our premium products and immersive experiences.

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