Lead UX Researcher at Descript | San Francisco, CA or Remote

Join Our Team as an Infrastructure Engineer At Descript, we are dedicated to revolutionizing the way audio and video content is created and edited. Our mission is to make this process fast, easy, and accessible for everyone. We are developing a state-of-the-art media editor that leverages real-time collaboration, innovative user experience, and advanced AI technology. We envision a future where content creation is seamless and enjoyable. As an Infrastructure Engineer, you will take ownership of the reliability and performance of our production systems. You will lead initiatives that empower our engineering team to enhance the quality and efficiency of their work. Your role will involve managing and optimizing our core production infrastructure, which serves as the foundation for all engineering efforts. We seek individuals with a strong grasp of systems fundamentals, a passion for teaching and mentoring, and the ability to make strategic decisions. In this position, you will collaborate closely with engineering leadership to define what reliability means at Descript as we scale. If you are excited about shaping the future of a beloved product, this role is perfect for you! Your Responsibilities: Develop technical and business solutions that enhance the quality and reliability of our product features and systems. Lead initiatives to improve the reliability of our core infrastructure, including production clusters, networking, databases, and observability systems. Promote best practices during code reviews, technical design discussions, and launch planning. Oversee our incident management and fire drill processes. Work with engineering leadership to set goals and prioritize production reliability efforts.

About the Role Descript is on the lookout for a Director of Customer Success who is strategic, empathetic, and execution-focused, to spearhead, scale, and enhance our Customer Success operations. As the head of a rapidly growing Customer Success Management (CSM) team, you will play a crucial role in establishing best practices, refining our post-sale processes, and collaborating cross-functionally to boost adoption and growth within our Enterprise customer segment. This pivotal role is tailored for a builder who thrives in dynamic, early-stage environments. You will partner closely with the VP of Sales to craft our customer success strategy, guarantee customer satisfaction and growth, and position Descript as the industry leader in modern media creation workflows. Key Responsibilities Lead & Cultivate a High-Performing CSM Team Manage, mentor, and expand a talented team of Customer Success Managers tasked with onboarding, adoption, retention, and growth in strategic Enterprise accounts. Set team operating frameworks, KPIs, and performance expectations that enhance customer value and drive commercial success. Foster a culture of curiosity, collaboration, accountability, and continuous improvement. Define & Implement Customer Success at Descript Create scalable Customer Success programs, processes, and playbooks for onboarding, adoption, renewal, expansion, and risk management. Collaborate with the VP of Sales to determine the long-term vision for Customer Success, success metrics, and team structure as it evolves. Deploy systems and tools that enable visibility, efficiency, and data-informed decision-making throughout the customer journey. Enhance Customer Outcomes Across Our Enterprise Portfolio Oversee executive engagement strategies, ensuring CSMs are perceived as trusted advisors by our most valuable accounts. Work alongside Sales leadership to jointly manage revenue outcomes, including retention, renewals, and expansion initiatives. Develop frameworks to identify at-risk customers, proactively intervene, and secure long-term account health. Influence Product Development & Shape the Future of Descript Act as a senior voice of the customer across Product, Engineering, Design, Marketing, and Support. Convert customer feedback into actionable opportunities, guiding roadmap prioritization and product strategy. Ensure the Customer Success organization is seamlessly integrated with cross-functional teams.

The Mission Descript is transforming the landscape of content creation by integrating traditional editing practices with cutting-edge AI technologies. Our goal is to streamline every stage of the creation process—from recording and transcribing to editing and sharing—making it faster and easier than ever to produce high-quality content. About the Team: Our Growth Engineering team is in its second year, and we are focused on developing both a repeatable sales model and a self-service approach simultaneously. We are seeking two exceptional engineers, at the senior to staff level, who possess the insight to identify strategic opportunities, the agility to test them, and the expertise to scale successful initiatives. Join us to unlock significant growth potential! What You'll Work On At Descript, our growth efforts encompass the entire user journey—from the moment a user signs up to when they become an indispensable part of our community. This role goes beyond minor adjustments; it’s about crafting systems that fundamentally transform our growth trajectory. Build the Systems that Enable Growth Design and maintain the experimentation playbook, establishing frameworks, tools, and best practices to facilitate efficient testing across the team. Architect personalized user journey systems that tailor the product experience based on individual user profiles and goals. Create data pipelines and instrumentation that provide real-time insights into performance metrics. Run Impactful Experiments Oversee A/B testing from start to finish: formulate hypotheses, instrument features, deploy them, analyze outcomes, and iterate. Manage activation and onboarding processes to ensure new users quickly realize the value of our platform and continue to engage. Foster a metrics-driven culture by collaborating with Data and Product teams to define optimization goals and build towards them. Shape the Product Beyond Just Code Develop full-stack solutions that encompass both frontend (dynamic React UI) and backend (APIs) components. Collaborate with Product and Design teams to clarify what we are building, not just how we build it. Use a systems-thinking approach to enhance team processes; your insights will be highly valued.

About the RoleJoin us as we revolutionize the creation of audio and video content with our cutting-edge AI-driven platform and web application. Our mission is to simplify the process of recording, transcribing, editing, and mixing audio and video online, presenting unique technical challenges that require innovative solutions.We are seeking a seasoned software engineer to develop a state-of-the-art video editing and streaming platform that will enhance the core editing and AI functionalities of our application.

About the Role Descript is revolutionizing the way teams create, collaborate, and communicate through video and audio. As we continue to expand and enhance our presence in the enterprise sector, we are in search of a remarkable Sales Director for the US to spearhead our next phase of growth. This is an exceptional chance to build, mentor, and inspire a high-performing team of Account Executives while partnering with some of the world’s most innovative companies, helping them transform their content creation processes using AI-driven workflows. In your capacity as a senior sales leader, you will be instrumental in shaping our go-to-market strategy. You will establish high standards for hiring, coaching, and developing elite sales talent. By fostering a culture that emphasizes strong fundamentals, disciplined execution, and a steadfast commitment to customer success, your leadership will influence enterprise organizations in adopting AI-enhanced video creation at scale — positioning you as a key player in building one of the most prestigious go-to-market organizations in the SaaS industry. If you are passionate about constructing category-defining teams, thrive in high-growth environments, and aspire to leave an indelible impact on the future of AI-powered content creation, we look forward to meeting you. Your Responsibilities Team Leadership & Growth Recruit, lead, and mentor a US-based team of Enterprise Account Executives focused on acquiring and expanding high-value customer accounts. Establish clear expectations, operational rhythms, and performance metrics to consistently meet and exceed Annual Recurring Revenue (ARR) goals. Foster a high-trust, high-accountability culture where top performers can excel and achieve their career best. Sales Strategy & Execution Oversee pipeline health for your segment, ensuring predictable future revenue through meticulous qualification, forecasting, and deal analysis. Promote a proactive outbound and pipeline generation culture; ensure every team member masters prospecting fundamentals and takes charge of top-of-funnel activities. Enhance and execute strategic account plans to deepen engagement at the executive level, unlock new use cases, and accelerate growth. Cross-Functional Collaboration Collaborate closely with Marketing, Product, and Customer Success teams to ensure alignment on messaging, customer outcomes, lifecycle strategies, and enterprise operational efficiency. Provide structured feedback to Go-To-Market and Product leadership, grounded in customer insights, to guide roadmap and narrative development.

About the Role Descript is at the forefront of transforming traditional editing practices by seamlessly integrating AI technologies throughout the content creation journey—encompassing recording, transcription, editing, and sharing. Our goal is to simplify and accelerate the production of high-quality content. We are seeking an Engineering Manager to spearhead our Agent team, dedicated to developing the premier Agentic Video Editor, Underlord. This dynamic field presents unique technical challenges in delivering high-quality, cost-effective Agents to navigate the multimodal complexities of video content. You will oversee a team of 5-6 software engineers, report directly to the Head of AI Engineering, and collaborate closely with various teams across engineering, product development, design, and AI research. Agent-driven editing is a key focus for our company, and this role demands exceptional product insight and strategic partnership skills as the team innovates high-quality experiences in Agentic Video Editing. About the Team: Since launching in Open Beta in July 2025, Descript's Agent team has been tirelessly enhancing the user experience for chat-based editing. We are continually expanding our agent's capabilities and refining our infrastructure to keep pace with advancements in AI models. The Agent product engineering team maintains a close partnership with our AI Research team to fulfill our mission of making video editing accessible to everyone. Your management peers and team members are based in San Francisco, New York, and distributed across the United States and Canada. This position is ideal for you if you are passionate about advancing in the following areas: Creating an unparalleled product experience for agentic video editing interactions (e.g., optimizing prompt templates and key user workflows, addressing user feedback, and implementing core product features like chat history). Leading rapid, data-driven experiments to enhance the quality of the video editing agent (e.g., conducting model/routing experiments, pricing tests, and investing in core agent functionalities). Enhancing the Agent Quality flywheel to prioritize our development roadmap by utilizing user data and feedback to improve evaluation and product analysis processes. Collaborating with AI Research to outline the roadmap for innovative Agent enhancements (e.g., exploring novel context management strategies and developing new models). What You'll Do: Your primary focus in 2026 will be to elevate quality as we transition from beta to General Availability (GA) and deliver significant impact for the business.

About the RoleJoin us in creating a cutting-edge AI-driven platform and web application designed for the seamless and rapid generation of audio and video content. Our mission is to revolutionize how users can record, transcribe, edit, and mix multimedia online, presenting us with unique technical challenges that require innovative solutions. We are seeking talented Software Engineers at both the senior and staff levels to fill several positions on our Agent team, dedicated to shaping the future of Agentic Video Editing!About the Team:Since launching in Open Beta in July 2025, the Agent team at Descript has been focused on enhancing user experiences for chat-based editing, expanding our agent's capabilities, and refining our infrastructure to support the ongoing advancement of AI models. Our team comprises AI Researchers and Software Engineers who are passionate about making video editing accessible to everyone. Collaborate with peers located in San Francisco, New York, and across the US and Canada.This role is perfect for you if you're excited about:Pushing the boundaries of quality in video editing agents through experimentation (e.g., tool design, token/context optimizations, reinforcement learning, multimodal capabilities).Creating an exceptional product experience for agentic video editing interactions that boosts user retention (e.g., refining prompt templates, addressing user feedback, implementing essential product features like chat history).Establishing a top-notch developer experience for building agents (e.g., logging systems, evaluation frameworks, online monitoring, and feedback loops).

Join Our MissionAt Descript, we are transforming the landscape of content creation by seamlessly integrating traditional editing techniques with cutting-edge AI technologies. Our goal is to streamline the entire process—from recording and transcribing to editing and sharing—making it faster and easier to produce high-quality content.About the Growth Engineering Team:As a vital member of our Growth Engineering team, you will collaborate with a talented group of engineers dedicated to enhancing acquisition, activation, and monetization efforts. You will take ownership of our marketing website, which serves as the primary entry point for self-service signups and facilitates enterprise sales. This role is highly collaborative, requiring close partnerships with Marketing, Brand, Design, and Go-To-Market teams to deliver an exceptional web experience.We are seeking an individual who approaches challenges with a systems-thinking mindset, possessing the architectural insight to shape our platform and the craftsmanship to deliver polished results. Your work will significantly influence sales funnels, campaign performance, and SEO, granting you the autonomy to manage projects from start to finish.

About the RoleAt Descript, we are revolutionizing the way audio and video content is created and edited, ensuring that the process is swift, user-friendly, and accessible to everyone. Our innovative media editor leverages real-time collaboration, exceptional user experience, and advanced AI technology. This is the future of media!The Builder Experience (BIX) team is a pivotal part of Descript's platform, laying the groundwork for every product engineer. We manage the design system, essential UI frameworks, client performance, state management patterns, continuous integration, as well as the libraries and tools that maintain our codebase's health and enhance engineer productivity. If it involves the client shell, rendering pipeline, or cross-cutting frontend infrastructure, it's within our domain.We are seeking a passionate engineer, proficient in modern React, who thrives in frontend platform development and is motivated by the goal of enhancing the efficiency of our entire engineering organization. You will engage in hands-on systems work—such as performance tuning, dependency management, and the evolution of our design system—while also adopting a coaching and enablement approach to assist product teams in implementing improvements and elevating their skills.

The RoleWe are in search of a motivated and innovative Account Executive to champion Descript’s cutting-edge video and AI solutions, helping businesses globally enhance their operations.As one of our initial sales team members, you will play a pivotal role in crafting our sales strategy, refining our approach, and driving significant revenue growth. This position offers a unique chance to work closely with Product and Marketing teams, collaborating across the organization to shape the future of Descript’s enterprise and creator sales initiatives.What You’ll DoTake full ownership of the sales process, from prospecting to closingDesign and implement outbound strategies to identify and engage new business opportunitiesConduct product demonstrations and facilitate technical and business discussions with various stakeholdersEstablish and nurture executive-level relationships with enterprise clientsWork collaboratively with internal teams to enhance the customer experience and provide valuable insights for product and marketing strategies

About the RoleDescript is at the forefront of transforming traditional editing practices by integrating innovative AI technologies throughout the entire content creation process—recording, transcribing, editing, and sharing—making it quicker and easier to produce high-quality content.We are seeking an Engineering Manager to spearhead our Narrative Editing team. This role focuses on enhancing the product experiences that empower creators to articulate their stories through both live and generative AI content creation, along with Descript's renowned script-based editing experience. You will oversee a dynamic team of 5-6 software engineers, report directly to the Head of Product Engineering, and collaborate with leaders across engineering, product, design, and AI Engineering to deliver exceptional and dependable product experiences for video creators.About the Team:The Narrative Editing team is responsible for a suite of product experiences that enable creators to express their narratives. This team drives Descript’s flagship script-based editing experience, redefining the landscape of video editing tools by making storytelling-based content creation accessible for beginners and lightning-fast for seasoned professionals. With advancements in AI video editing, our team has a unique opportunity to collaborate closely with AI infrastructure and research teams to assess, integrate, and operate both internal and external models, further simplifying and accelerating high-caliber content production.In 2026, the Narrative Editing team aims to refine our excellent product experiences to better serve our customers. If you're passionate about not just launching products but continually enhancing them through successive iterations (V1, V2, V3, etc.), this role is the perfect fit for you!You'll work with management peers and direct reports located in San Francisco, New York, and distributed across the US and Canada.This position is ideal for you if you are eager to drive advancements in the following areas:Developing a top-tier product experience for script-based video editing, exploring cutting-edge generative media models, seamlessly integrating them into existing video creation workflows, and upholding a high-quality standard for Descript’s video and audio recording suite.Executing strategic quality initiatives while crafting the next generation of product experiences at Descript.Collaborating with AI Research and Enablement teams to prioritize, train, evaluate, and deliver next-gen Descript-built AI models that enhance content creation.

About the RoleJoin us in revolutionizing audio and video content creation with our cutting-edge AI-powered platform and web application. As a Senior Software Engineer on our AI Platform and Enablement team, you will tackle complex technical challenges to develop innovative solutions for recording, transcribing, editing, and mixing audio and video online.About the TeamYour team is dedicated to integrating state-of-the-art first-party models developed by our in-house AI Research team, as well as utilizing third-party and open-source AI models into the Descript product.In this dynamic role, you will:Create, maintain, and standardize third-party model integrations while providing consultation to other engineering teams needing AI model integration.Design, implement, and sustain our AI infrastructure, supporting the machine learning lifecycle, including data ingestion pipelines, developer experience infrastructure, evaluation frameworks, and GPU deployments.Collaborate closely with Product Managers, Research Engineers, and AI Researchers to address their infrastructure needs and ensure our AI systems are robust, scalable, and efficient.Optimize and scale our models and algorithms for effective inference.Deploy, monitor, and manage AI models in a production environment.

About the RoleAs a leader in the rapidly evolving field of automated video editing, Descript is at the forefront of innovation. Our platform empowers media companies to transform thousands of podcast episodes into engaging social media clips and enables marketing teams to effortlessly produce product demos with each release. Agencies can streamline client content processes while maintaining consistent branding, all at scale.In your role as the Product Manager for this pioneering initiative, you will develop and oversee the platform that makes these capabilities a reality. You will design APIs that allow developers to programmatically import media, implement AI-driven edits, and export content. Essentially, you will be transforming Descript's robust editing functionalities into a reliable infrastructure that media enterprises can trust.

About DescriptAt Descript, we revolutionize the way audio and video content is created, making it as effortless as editing text. Our innovative platform empowers creators, teams, and enterprises to seamlessly record, edit, and collaborate on a variety of multimedia projects including podcasts, marketing videos, and educational content. We are dedicated to eliminating the complexities of multimedia production, enabling everyone to share their stories with ease.Role OverviewAs a dynamic AI Growth Specialist (Business Development Representative) at Descript, you'll play a pivotal role in our growth strategy. You will be on the front lines, identifying and qualifying new business opportunities while building meaningful relationships with decision-makers in modern media, marketing, and enterprise teams. Your contributions will directly support our Account Executives in generating a robust sales pipeline, and your performance will be evaluated based on your activity, pipeline development, and successful revenue conversions.This is a highly collaborative position where you will work closely with teams across Marketing, Sales, Customer Success, and Product to enhance our messaging, target ideal buyers, and refine scalable playbooks.Your ResponsibilitiesLead proactive outbound prospecting efforts through various channels including email, phone, social media (LinkedIn), and follow up on inbound leads to secure qualified meetings for the Account Executive team.Implement targeted outreach sequences that balance personalization with scalability, taking ownership of the top of the funnel for your assigned market segments.Qualify potential deals using the MEDDPICC framework, maintain a healthy pipeline, and consistently deliver high-quality leads to AEs.Achieve weekly and monthly activity and pipeline goals, including calls, emails, meetings, and SQLs.Utilize CRM and sales engagement tools (Salesforce, Unify, Apollo, LinkedIn Sales Navigator) to track your activities and report on key funnel metrics.Collaborate with Marketing to test, optimize, and refine messaging, campaigns, and inbound conversion strategies.Act as the voice of the customer by sharing insights on buyer challenges, competitive intelligence, and feature requests with Product and GTM teams.Contribute to the development of playbooks and training materials for future Sales Development Representatives.What We Seek1-3 years of professional experience, preferably in SaaS, AI, or Investment Banking.Proven track record in outbound prospecting and generating meetings for quota-driven teams.Exceptional written and verbal communication skills; able to craft engaging outreach and lead productive discovery conversations.Adept at working in a high-activity environment, with a strong focus on metrics and continuous improvement.Experience with CRM and sales engagement tools; eager to learn and adapt to new technologies and processes.Demonstrated grit, curiosity, and the ability to learn quickly from feedback.Willingness to familiarize yourself with our core systems and workflows.

As the Director of Strategic Partnerships at Descript, you will spearhead our ecosystem strategy, cultivating and expanding relationships that enhance distribution, unlock commercial opportunities, and improve our product offerings via integrations. This role is highly collaborative, integrating business development, product strategy, and co-marketing. Your responsibilities will encompass the full cycle of partnership strategy—from identifying promising opportunities to structuring agreements and ensuring ongoing success and adoption. We seek a candidate with strong product insight, extensive experience in partnerships, and the ability to represent Descript convincingly to senior leaders in technology, AI, and media sectors.

About the RoleAt Descript, our innovative script-based editing features are the cornerstone of trust for creators managing their most critical content—be it product launches, client interviews, marketing campaigns, or any content that showcases their brand to audiences.As a Product Manager for the Narrative Editing team, you will take charge of how users capture, edit, and refine their stories. You will influence the script-first editing approach that simplifies video production to the level of document editing, integrate recording and writing tools that allow seamless creation within Descript, and enhance AI regeneration features to ensure edits feel natural and fluid.This is your chance to develop pivotal features that professional creators rely on while collaborating with cutting-edge AI technology, benefiting from a product that users adore, and being part of a small, dynamic team where your contributions are impactful and visible.

Descript builds tools that make video editing simple for everyone, from hobbyists to professionals. The platform lets users edit video as easily as working with a document or slide deck. With plans to introduce AI-powered editing by simple queries, the team focuses on lowering barriers to video creation while still supporting advanced workflows. Tackling new standards in video recording and generation calls for strong product leadership across design, technology, and business. Role overview The Lead Growth Product Manager develops and owns product experiences that drive user acquisition, activation, retention, and monetization. This position spans both self-serve and enterprise offerings. The team structure is flat, encouraging close collaboration among product managers, engineers, designers, researchers, data scientists, and marketers. The shared goal: deliver excellent results and move the most important metrics. What you will do Set and manage the growth strategy and roadmap for both self-serve and enterprise products. Build a deep understanding of customers, market trends, and growth levers throughout the user journey, from discovery and onboarding to conversion and retention. Collaborate with design, engineering, data, sales, and marketing teams to lead experiments and initiatives that improve acquisition, activation, engagement, and retention. Analyze user behavior, funnel performance, and A/B test outcomes to refine conversion and upgrade flows, increase usage, and adjust pricing and packaging for different segments. Lead growth initiatives that connect customer value with sustainable business outcomes across the company. Requirements Proven track record: At least 7 years of product management experience, mainly in growth-focused roles. Background includes technically complex products with high design standards and measurable growth results. Experience with both self-serve and enterprise strategies is a plus. Skilled at leading cross-functional teams on complex projects. Data-driven approach: Prioritizes understanding customer needs and has a history of turning insights into effective growth strategies. Experienced in leading discovery, defining features, and running experiments that drive growth. Location This role is based in San Francisco, CA, or can be remote within the United States.

At Descript, we envision a world where video editing is an essential tool for every communicator. Gone are the days of needing multiple monitors and advanced degrees to craft engaging video content. Our platform allows you to edit videos as easily as working with documents and slides, increasingly through the power of AI. We are at the forefront of redefining how videos are recorded and generated, making it more user-friendly and accessible.We are in search of a dedicated Product Manager to shape the future of AI-driven video editing. You will collaborate closely with a dynamic and collaborative team of skilled PMs, AI researchers, engineers, designers, and marketing professionals. This role offers a unique opportunity to work hands-on with state-of-the-art AI technology and contribute to a product that resonates with users and accelerates in growth.As a Product Manager, you will lead the AI Research and Enablement roadmap at Descript. This pivotal role lies at the intersection of advanced AI research, robust ML infrastructure, and strategic product development. Your mission will be to ensure our AI capabilities are unparalleled while empowering our product teams to deliver AI-enhanced features that captivate our users.

At Descript, we are on a mission to revolutionize the way audio and video content is created. Our innovative platform has earned the trust of renowned podcasters, influencers, and prestigious organizations like BBC, ESPN, HubSpot, Shopify, and The Washington Post. With $100M in funding from top investors, including the OpenAI Startup Fund, Andreessen Horowitz, Redpoint Ventures, and Spark Capital, we are poised for tremendous growth. We are seeking a proactive and analytical Senior Marketing Data Scientist to join our dynamic Growth team. In this role, you will collaborate with the Performance Marketing team to design and implement a comprehensive measurement framework, optimize marketing performance across the entire funnel, and drive data-informed business strategies. This crucial position will enable Descript to enhance its marketing capabilities across both B2C and B2B sectors. You will leverage AI-driven analytics tools to streamline decision-making processes and deliver scalable predictive insights. This position can be performed remotely within the United States or onsite in the San Francisco Bay Area.