Lead Value Engineer - Customer Process and Growth Resources

Join our innovative team at asapp-2 as a Customer Engineer! In this dynamic role, you will be responsible for delivering exceptional customer support and technical solutions. You will engage with clients to identify their needs and provide tailored recommendations, ensuring their success with our products and services.

Join Celonis, the global frontrunner in Process Intelligence technology and one of the fastest-growing SaaS companies worldwide. We recognize a tremendous opportunity to enhance productivity by integrating AI and data intelligence into business processes, and we invite you to be a part of this transformation.The Team:Our Celonis Support Services team operates using a 3-Level Support model, featuring a dedicated group of highly-trained Celonis experts based at our Support Centre. Our support engineers are adept at addressing the common challenges organizations face when implementing Celonis software, offering swift diagnosis and resolution for product-related inquiries, and providing technical assistance for both On-Premise and Cloud-based Celonis products. You will directly report to the Team Lead of Customer Support and will be stationed in Bangalore, India. The Role:Your primary responsibility will involve analyzing, diagnosing, and resolving intricate technical issues. This will require close collaboration with our Product and Engineering teams, and occasionally with our customers.The work you’ll do:Deliver comprehensive technical support for customer inquiries across various product areas of the Celonis Platform.Manage and resolve complex support tickets in accordance with ITSM processes.Assess problems or defects for close collaboration with Celonis Development and Product Management.Engage in and lead regular Root Cause Analysis (RCA) cycles to enhance our Support Knowledge Base.Participate in initiatives aimed at Continual Service Improvement (CSI) within Celonis and the Support Organization.Engage in a 24x7 Support model.The qualifications you need:A degree in IT, Computer Science, Engineering, or a related field.Some experience as a Technical Support Engineer, preferably with a background in resolving complex technical issues.Basic knowledge of heterogeneous Linux/Unix systems.Familiarity with one or more areas such as SSO, JKS, Docker, Kubernetes, Datadog, Python, Java.A structured approach to problem analysis and resolution.Experience with database systems and SQL is preferred.Familiarity with AWS and/or MS Azure.Strong customer interaction skills, with a focus on communication and service.

Veeam Software supports more than 550,000 customers worldwide with a focus on data resilience and security posture management. With headquarters in Seattle and teams across over 30 countries, Veeam helps organizations secure their data and AI by integrating identity, data, security, and AI risk management. The Bangalore office plays a key role in this global mission, working with some of the most recognized brands. Role overview The Senior Customer Success Engineer acts as the main technical contact for enterprise clients using the Veeam Data Platform. The position centers on building long-term customer relationships and ensuring organizations reach their business objectives through effective use of Veeam solutions. This role blends technical problem-solving, project management, and relationship-building to deliver measurable outcomes for customers. What you will do Configure accounts, tailor backup policies, and implement storage solutions for enterprise customers. Lead onboarding, orient stakeholders, and guide users through administrative portals and support resources. Assess customer environments for migration opportunities and usage trends, and conduct planning sessions to align product use with business goals. Develop protection plans and recommend software products and architectures within the Veeam Data Platform. Run recovery simulations and use the Veeam Data Resilience Maturity Model (DRMM) to monitor and report on resilience, including quarterly reports. Track potential churn risks, define mitigation strategies, and collaborate with renewal teams using technical insights. Build business cases, calculate total cost of ownership (TCO), and present value propositions for expanding accounts. Schedule regular reviews with stakeholders and engage with CISO/CIOs to provide updates on risks, progress, and opportunities. Support marketing-led campaigns to drive product adoption and expansion. Manage 5 to 50 enterprise accounts, focusing on annual recurring revenue (ARR) and growth under a long-term account management model. Location This role is based in Bangalore, India.

Rubrik, Inc. is looking for a Software Engineer to join the Customer Product Development team in Bangalore. This role centers on enhancing software products that support data management and security. Role overview This position focuses on improving Rubrik’s software offerings by addressing customer needs and collaborating with various teams. The work involves both building new solutions and refining existing ones to strengthen data management and security features. What you will do Collaborate with cross-functional teams to develop and enhance software solutions. Apply technical skills to solve customer challenges and support product development initiatives. Work with modern technologies to influence the future of Rubrik’s data management and security products. Location This position is based in Bangalore.

Cresta is revolutionizing customer interactions by transforming every conversation into a strategic advantage. Our state-of-the-art platform synergizes AI with human expertise, enabling contact centers to uncover valuable customer insights and implement best practices. By automating conversations and streamlining inefficient processes, we empower every team member to operate more effectively. Originating from the esteemed Stanford AI lab, Cresta was co-founded by Sebastian Thrun, a visionary behind Google X and Waymo. Our leadership team includes CEO Ping Wu, co-founder of Google Contact Center AI, and Tim Shi, an early member of OpenAI.We have curated a world-class team of AI and ML specialists, market leaders, and prominent investors, including Andreessen Horowitz, Greylock Partners, Sequoia, and former AT&T CEO John Donovan. Our esteemed clientele features industry giants like Intuit, Cox Communications, Hilton, and Carmax. Cresta has received accolades from Forbes and Bain Consulting, recognizing us among the top private AI firms globally.Embark on an exciting journey with us to reshape the workforce through AI—where the future of work begins at Cresta.

Join Wrike as a Technical Support Engineer and become an integral part of our dynamic team! As a Technical Support Engineer, you will provide exceptional support to our customers, resolving their technical issues and ensuring they have a seamless experience with our platform.

At HackerRank, we empower organizations like NVIDIA, Amazon, and Microsoft to identify and cultivate the next generation of software developers based on their abilities rather than their backgrounds. Our platform is trusted by over 2,500 of the world’s leading companies to build robust engineering teams prepared for the future.In a world where humans and AI collaborate seamlessly, the criteria for strong technical talent are evolving. We provide businesses with innovative methods to recognize and invest in future-ready skills.Our team at HackerRank is dedicated to the influence of our work and pays meticulous attention to detail, ensuring that our clients experience success with products they truly enjoy. We operate with urgency and believe that exceptional results stem from high standards.About the RoleAs a Technical Support Engineer, you will take ownership of customer-impacting technical issues from initial report to resolution and prevention. You will act as the primary technical authority for escalations, coordinating prioritization with engineering and product teams. Your contributions will enhance reliability and user-friendliness across the HackerRank platform.Key ResponsibilitiesTroubleshoot and resolve issues across the HackerRank platform, including high-severity, business-critical customer incidents that require swift diagnosis and coordinated responses involving web applications, APIs, ATS integrations, and developer tools.Engage in root-cause analysis with engineering, escalate as necessary, and advocate for timely resolutions to customer-impacting issues.Assist customers with SSO (SAML/OIDC) and SCIM integration setups involving Okta and other identity providers.Serve as the primary technical partner for customers, guiding them towards the most secure and effective technical solutions rather than just the immediate fixes.Contribute to post-incident reviews, documentation, and tooling enhancements to mitigate future issues.

At Refyne, we are committed to delivering exceptional customer experiences, a core value that guides our mission. Our long-term success hinges on fostering a culture dedicated to superior customer service.We are seeking a passionate Customer Experience Specialist who will play a crucial role in enhancing customer interactions. You will monitor all customer engagement points, respond to inquiries, and proactively suggest improvements to our service offerings.Responsibilities:Manage inbound and outbound customer calls.Identify customer needs, clarify details, investigate issues, and provide effective solutions.Collaborate with internal support teams to ensure timely resolutions.Document customer feedback for future product team reviews.Categorize customer queries to analyze support traffic trends.Work alongside the Customer Experience team to identify and address user pain points.Track relevant support metrics and prepare quality assessment reports.

About Ethos LifeEthos Life stands at the forefront of life insurance technology, dedicated to safeguarding families by making life insurance accessible to all while empowering agents on a large scale. Our revolutionary three-sided technology platform is reshaping the life insurance experience for consumers, agents, and carriers alike. Ethos Life provides instant and accessible products through a seamless online process that simplifies the experience, requiring no medical exams—just a few health questions. We are breaking down traditional barriers, ensuring that everyone can protect their loved ones with ease. Ethos is revolutionizing the way life insurance is purchased, sold, and underwritten.About the Role:We are on the lookout for an accomplished leader to join Ethos India as our Customer Support Manager. This individual will spearhead the vision, strategy, and roadmap for enhancing operational excellence and driving revenue growth. You will foster a culture of inclusivity and cohesion across our Customer Experience (CX) organization through mentoring, one-on-one coaching, and collaboration with US-based CX managers. Your role will involve engaging with our US team and implementing process excellence strategies that elevate performance across all operational and delivery teams. You will also oversee recruitment, planning, and the implementation of scalable solutions that facilitate organizational development and growth. We seek a dynamic, self-driven professional ready to meet the challenges of scaling our customer experience organization.

BitGo is the premier provider of digital asset infrastructure solutions, offering a comprehensive suite of services including custody, wallets, staking, trading, financing, and settlement, all safeguarded through regulated cold storage. Since our inception in 2013, our mission has been to empower clients to navigate the digital asset ecosystem securely. With an expansive global footprint and multiple Trust companies, BitGo proudly serves thousands of institutions, encompassing some of the industry's leading brands, exchanges, and platforms, along with millions of retail investors globally. As the operational backbone of the digital economy, BitGo processes a significant volume of Bitcoin network transactions, establishing itself as the largest independent custodian and staking provider for digital assets globally. For further details, please visit www.bitgo.com.We are on the lookout for enthusiastic Customer Service Specialists to become an integral part of our global team in Bangalore!

Join iEnergizer, a leading global provider of Business Process Outsourcing (BPO) solutions, where we specialize in delivering exceptional customer service and support across various sectors including Healthcare, BFSI, Gaming, and Publishing. Established in 2000, we have grown to employ over 12,000 dedicated professionals across 11 delivery centers on six continents. We pride ourselves on fostering a dynamic work environment that empowers our team members to excel.

As a Customer Success Manager at Netradyne, you will play a pivotal role in ensuring our clients derive maximum value from our innovative technology solutions. You will lead a team dedicated to building strong relationships with customers, understanding their needs, and driving customer satisfaction. Your expertise will be crucial in guiding clients through product adoption and providing technical support.

Join our dynamic team at iEnergizer as a Customer Care Representative! In this role, you will be the first point of contact for our customers, providing exceptional support and assistance. Your primary responsibilities will include addressing customer inquiries, resolving issues, and ensuring a positive customer experience. We are looking for individuals who are passionate about delivering top-notch service.

Join HGS as a Customer Relationship Officer (CRO) where you will play a vital role in ensuring customer satisfaction and enhancing the overall customer experience. You will be responsible for handling customer inquiries, resolving issues, and providing exceptional service to our clients. This is an excellent opportunity for individuals who are passionate about delivering quality service and looking to start their career in customer relations.

HackerRank empowers organizations like NVIDIA, Amazon, and Microsoft to recruit and upskill the next generation of developers based on skills rather than educational pedigree. Our platform is trusted by over 2,500 of the most innovative companies in the world to cultivate robust engineering teams prepared for future challenges.In a world where software development now intertwines the capabilities of humans and AI, the definition of top-tier technical talent is evolving. We provide companies with superior methods to recognize and invest in next-generation skills.At HackerRank, we are deeply committed to the impact of our work and pay meticulous attention to detail, ensuring our customers achieve remarkable success with products they truly appreciate. Our team operates with a sense of urgency, believing that great results stem from maintaining high standards.About the RoleWe are looking for a Customer Account Manager who is genuinely dedicated to customer success and excited about guiding clients through each phase of their journey, fostering meaningful outcomes and enduring partnerships. This position is hybrid and based in Bengaluru.In this capacity, you will play a vital role in shaping HackerRank's vision of prioritizing 'skills over pedigree' in developer recruitment and career advancement. Your responsibilities will include maximizing the utilization of HackerRank within customer hiring processes. Working collaboratively with colleagues, you will enhance our strategic partnerships with clients and be accountable for renewal, expansion, and revenue growth.Key ResponsibilitiesDevelop and execute a Book of Business strategy that promotes adoption, engagement, measurable value, and growth.Create customized account strategies that assist customers in achieving their hiring and talent development objectives while ensuring retention and expansion.Serve as a strategic consultant by directing customer and internal teams, eliminating obstacles, and accelerating adoption.Foster relationships with executives and stakeholders to position HackerRank as an essential partner in workforce strategy.Proactively manage customer health through regular check-ins, Quarterly Business Reviews (QBRs), and success planning to guarantee smooth renewals and expansions.Maintain precise forecasts and pipeline visibility to align growth opportunities with customer requirements.QualificationsMinimum of 3 years of experience in sales with B2B SaaS organizations.Demonstrated resilience and persistence in navigating challenges, solving problems, and striving for significant outcomes.Customer-centric mindset with a strong curiosity to understand client goals, challenges, and industry trends.

About Easyship: Easyship stands at the forefront of multi-carrier shipping software, dedicated to making global eCommerce accessible to all. Since our inception in 2014, we have been driven by the vision to simplify logistics by eliminating the uncertainties surrounding international shipping costs and complexities. With over 100,000 brands relying on our platform, we serve as a single 'mission control' for global trade, providing access to more than 550 courier services spanning over 200 destinations. As a globally recognized and award-winning team (featured in Forbes 30 Under 30, and recognized by TechInAsia as a Best Startup), we have established our offices in key cities such as London, New York, and Hong Kong. Our rapid growth is fueled by a commitment to transparency and a passion for constructing the infrastructure that powers modern commerce. If you're eager to tackle complex challenges at a large scale, we would love to have you on board. Who We’re Looking For:We are in search of L2 Technical Support Engineers to be the technical backbone of our client support operations. In this vital role, you will deliver 'white-glove' service to our most esteemed clients while acting as the conduit between frontline support and our engineering teams. In this position, you won’t just resolve tickets; you will own the entire technical resolution lifecycle. You should possess an engineering mindset, a mastery of APIs, and the ability to articulate complex technical root causes to non-technical stakeholders. Key Responsibilities: Incident Management & Client Advocacy: Rapid Response: Monitor dedicated external communication channels to provide immediate, expert-led responses to high-priority client issues, strictly adhering to SLAs. End-to-End Ownership: Manage the entire lifecycle of complex issues—from initial acknowledgment and investigation to client communication and final resolution. Expectation Management: Proactively set clear expectations regarding resolution timelines (ETA) based on issue complexity and resource availability. White-Glove Communication: Act as the dedicated Tier 2 Point of Contact (POC), translating complex technical findings into clear, jargon-free language to facilitate client understanding. This full-time, onsite role is based in our Bengaluru (MG Road) office and follows US collaboration hours (10:00 PM–7:00 AM IST) to ensure seamless cross-regional execution.

Join our dynamic team as a Customer Support Executive at iEnergizer. In this entry-level role, you will be the first point of contact for our customers, providing exceptional service and support. Your responsibilities will include responding to customer inquiries, resolving issues, and ensuring a positive customer experience. You will be trained to handle various customer interactions across multiple channels.

About BureauIn a world where billions engage online, digital fraud presents a critical challenge for businesses, resulting in over US$486 billion in losses globally. Bureau addresses these pressing concerns, providing a robust platform for identity decisioning, fraud prevention, and compliance.Bureau stands at the forefront of enhancing digital security and compliance. We foster a culture that encourages innovative thinking and values every voice, creating an environment where your ideas can thrive. With our core values of confidence, growth, customer-centricity, and agility, we empower our team members to excel and evolve.Having built a knowledge graph of over 1 billion verified identities worldwide, and supported by leaders like Sorenson Capital and PayPal Ventures, Bureau is not only expanding rapidly but also redefining the landscape of digital trust.Your Role: Technical Support EngineerIn this pivotal role, you will collaborate with both new and existing customers to facilitate seamless onboarding and provide ongoing technical support. Your efforts will involve working with diverse teams, including Engineering, Product, Sales, Solutions, and Marketing, to troubleshoot technical challenges and improve our offerings based on user insights.Your Responsibilities:Internal Ticket Management: Manage the triage and resolution of customer queries using our ticketing systems.Enhancing Customer Experience: Strive to elevate customer satisfaction through prompt issue resolution and high-quality support.Problem Solving: Assist customers in navigating product features, usability, and performance, including pre-sales support and onboarding.Cross-Department Collaboration: Work closely with Engineering and Product teams to integrate customer feedback and optimize platform performance.Stakeholder Engagement: Effectively communicate with non-technical stakeholders to facilitate understanding and resolution of technical issues.

iEnergizer is a leading global provider of comprehensive Business Process Outsourcing (BPO) solutions. We specialize in delivering exceptional customer service, collections, chat support, claims processing, and investor relations services. Established in 2000, we proudly employ over 12,000 talented professionals across 11 delivery centers worldwide. Our expertise spans various sectors, including Healthcare, Banking, Financial Services, Insurance (BFSI), Gaming, and Publishing.