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Learning Experience Specialist - Evening/Night Shift

StockXBangalore, India
On-site Full-time

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Experience Level

Experience

Qualifications

Qualifications:Proven experience in training and development within a customer service environment. Excellent communication and interpersonal skills. Strong analytical skills for assessing training effectiveness. Ability to work flexibly in a dynamic environment. Experience with eLearning platforms and training management systems.

About the job

Be a vital part of empowering our global customers to connect with culture through their passions.

Why You'll Love This Role

As a Learning Experience Specialist, you will be instrumental in fostering team performance and enhancing learning excellence within the Customer Service division.

In this position, you will serve as a subject matter expert, trainer, and coach, guiding team members to provide exceptional customer experiences while equipping them with the necessary knowledge and tools for success. You will extend real-time operational support to both front-line and back-line agents while also designing, facilitating, and refining training programs across the Customer Service organization. Collaborating closely with Customer Service leadership, program managers, instructional designers, knowledge managers, and subject matter experts, you will contribute to driving consistency, performance, and continuous improvement throughout the team.

This role demands a blend of servant leadership, coaching, operational support, and training development, catering to both new hires and seasoned team members in a dynamic and evolving environment.

Key Responsibilities

Learning & Training Development

  • Design, develop, and maintain training resources and programs across various delivery formats, including facilitator-led training, video, and eLearning.
  • Conduct in-person and virtual training sessions, encompassing onboarding, systems training, change management training, and other learning initiatives.
  • Create and oversee training schedules and learning assignments in the Learning Xchange.
  • Monitor and document training progress, learner engagement, and completion metrics through scorecards and reporting tools.
  • Assess training effectiveness through feedback, assessments, and review cycles, continually enhancing training content and delivery methods.
  • Collaborate with People Development and leadership teams to test, refine, and enhance training resources and programs.
  • Implement and reinforce job aids, quick reference guides (QRGs), and process updates to ensure team alignment on operational changes.
  • Provide ongoing training support and mentorship for both new hires and existing team members.

Team Leadership & Operational Support

  • Act as a Subject Matter Expert (SME) delivering real-time support and guidance to team members, fostering a culture of excellence.

About StockX

StockX is a leading marketplace for sneakerheads and streetwear enthusiasts, providing a platform for buyers and sellers to connect, ensuring authenticity and transparency in every transaction.

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